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IT Helpdesk Engineer
Job
BlueBridge Networks
Cleveland, OH (In Person)
$41,600 Salary, Full-Time
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Job Description
- Provide tier 1-2 level support via remote access, telephone, email, and in-person correspondence
- Provide end-user desktop support and troubleshooting in Windows/Office environment
- Setup and install peripherals including but not limited to routers, phones, PC's, printers, and laptops in person.
- Installation and maintenance of EndPoint Protection software and removal of malware/exploits
- Answer incoming end-user inquiries via telephone and email and solve problems including email, password reset, printers, networking, Microsoft Office, Office365.
- Maintain, implement, analyze, troubleshoot and repair computer systems, hardware and computer peripherals
- Ability to work independently and in a team environment in order to provide IT solutions for customer's critical business systems
- Efficiently execute maintenance and support procedures, anticipating the needs of clients and communicating clearly with all interested parties using email, ticket tracking systems, telephone, and in-person correspondence
- Work with team members to resolve more complex problems and escalate difficult issues to Team Lead for additional technical assistance
- Log all help desk interactions within our ticketing system.
- Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed.
- Standard system administration duties including server install, System/Application install and patch management, Windows problem determination and resolution, log analysis, etc.
- Interface with third party vendors as liaison between client and vendor
- Utilize superior customer service skills
- Stay current with system information, changes, and updates
- Perform dispatching of new helpdesk tickets to the appropriate resource.