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Desktop Support
Job
Insight Global
Columbus, OH (In Person)
Full-Time
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Job Description
Job Description Overview We are seeking a Desktop Support Technician to support end-user device deployment and onboarding, with a strong focus on laptop imaging and configuration. This role will be responsible for preparing and provisioning corporate laptops using SCCM and supporting mobile device management through Intune for specific business units. This is a hands-on role ideal for someone with strong technical troubleshooting skills and experience in high-volume device deployments. Key Responsibilities Perform laptop imaging, configuration, and deployment for new hires and existing employees Utilize SCCM (Microsoft Endpoint Configuration Manager) to image and manage corporate laptops Support Intune (Microsoft Endpoint Manager) for device provisioning and management (CSR/user groups) Install, configure, and troubleshoot Windows OS, drivers, and enterprise applications Provide deskside and remote support for hardware, software, and connectivity issues Set up user accounts, permissions, and access in accordance with IT policies Track inventory, asset management, and device lifecycle processes Document imaging processes, deployment steps, and support tickets in ITSM tools Work closely with onboarding teams to ensure timely device readiness for new employees We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.
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