Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Desktop Support Analyst
Job
Robert Half
Columbus, OH (In Person)
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
47
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
We are seeking a Tier 1 Help Desk/Desktop Support Technician to support approximately 100 users across multiple office and warehouse locations throughout the U.S. and Canada. This is a fully onsite, Monday-Friday position supporting daily IT operations in a warehouse environment.
The technician will serve as the primary onsite IT support resource, handling day-to-day help desk requests and desktop support responsibilities while working directly with the IT Manager. Advanced infrastructure and security-related issues are escalated to a managed services provider (MSP). Average ticket volume is around 5 tickets per day and is managed through ConnectWise.
ResponsibilitiesProvide Tier 1 help desk and desktop support for end usersTroubleshoot hardware, software, login, and connectivity issuesSupport Microsoft Windows 10/11 and Microsoft 365 environmentsManage Active Directory user accounts, password resets, onboarding, and offboardingSupport warehouse technology including Zebra printers, desktop printers, and scan gunsPerform workstation setup, imaging, and hardware troubleshootingDocument issues, resolutions, and support proceduresAssist with desktop refreshes, upgrades, and other IT projectsRequired SkillsExperience providing Tier 1 help desk or desktop supportBasic troubleshooting skills in Windows environmentsExperience with Active Directory and Microsoft 365Communication and customer support skillsAbility to work independently and manage prioritiesConsistent attendance and punctualityPreferred QualificationsExperience supporting warehouse or manufacturing environmentsFamiliarity with ConnectWise or similar ticketing systemsExperience supporting Zebra printers, scanners, or warehouse hardware
The technician will serve as the primary onsite IT support resource, handling day-to-day help desk requests and desktop support responsibilities while working directly with the IT Manager. Advanced infrastructure and security-related issues are escalated to a managed services provider (MSP). Average ticket volume is around 5 tickets per day and is managed through ConnectWise.
ResponsibilitiesProvide Tier 1 help desk and desktop support for end usersTroubleshoot hardware, software, login, and connectivity issuesSupport Microsoft Windows 10/11 and Microsoft 365 environmentsManage Active Directory user accounts, password resets, onboarding, and offboardingSupport warehouse technology including Zebra printers, desktop printers, and scan gunsPerform workstation setup, imaging, and hardware troubleshootingDocument issues, resolutions, and support proceduresAssist with desktop refreshes, upgrades, and other IT projectsRequired SkillsExperience providing Tier 1 help desk or desktop supportBasic troubleshooting skills in Windows environmentsExperience with Active Directory and Microsoft 365Communication and customer support skillsAbility to work independently and manage prioritiesConsistent attendance and punctualityPreferred QualificationsExperience supporting warehouse or manufacturing environmentsFamiliarity with ConnectWise or similar ticketing systemsExperience supporting Zebra printers, scanners, or warehouse hardware