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Desktop Support Analyst
Job
Robert Half
Columbus, OH (In Person)
Full-Time
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Job Description
Description We are seeking a Tier 1 Help Desk/Desktop Support Technician to support approximately 100 users across multiple office and warehouse locations throughout the U.S. and Canada. This is a fully onsite, Monday-Friday position supporting daily IT operations in a warehouse environment. The technician will serve as the primary onsite IT support resource, handling day-to-day help desk requests and desktop support responsibilities while working directly with the IT Manager. Advanced infrastructure and security-related issues are escalated to a managed services provider (MSP). Average ticket volume is around 5 tickets per day and is managed through ConnectWise. Responsibilities Provide Tier 1 help desk and desktop support for end users Troubleshoot hardware, software, login, and connectivity issues Support Microsoft Windows 10/11 and Microsoft 365 environments Manage Active Directory user accounts, password resets, onboarding, and offboarding Support warehouse technology including Zebra printers, desktop printers, and scan guns Perform workstation setup, imaging, and hardware troubleshooting Document issues, resolutions, and support procedures Assist with desktop refreshes, upgrades, and other IT projects Required Skills Experience providing Tier 1 help desk or desktop support Basic troubleshooting skills in Windows environments Experience with Active Directory and Microsoft 365 Communication and customer support skills Ability to work independently and manage priorities Consistent attendance and punctuality Preferred Qualifications Experience supporting warehouse or manufacturing environments Familiarity with ConnectWise or similar ticketing systems Experience supporting Zebra printers, scanners, or warehouse hardware Requirements Active Directory, Basic Troubleshooting, Microsoft Windows, Service Desk Tickets, Network Printers, Handheld scanners Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .