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Help Desk Support Technician Tier 2 - Columbus, OH
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Kimball Midwest
Columbus, OH (In Person)
Full-Time
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Job Description
Help Desk Support Technician Tier 2 - Columbus, OH Kimball Midwest vision insurance, parental leave, paid time off, paid holidays, tuition assistance, 401(k) United States, Ohio, Columbus 4800 Roberts Road (Show on map) May 28, 2026
Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a Helpdesk Support Technician Tier 2 for our Columbus, OH location.
As a Kimball Midwest associate, you'll be part of a company built on long-term growth and strong values. From $1 million in sales in 1983 to over $500 million today, our success has been driven by our people. Despite our growth, we have stayed true to our family-owned and operated roots-where employees are recognized as individuals and our culture remains a top priority.
Responsibilities
- Responsible for addressing technology related issues for both internal and external customers.
- Providing exceptional support and issue resolution across the organization
- Installs, supports, and maintains the operation of the PC's, MSTARS, all peripherals, and applications for all end users.
- Uses helpdesk software that provides the means to document issues with all information pertinent to issue reporting and resolution. Qualifications
- A+ and N+ Certifications or plan to achieve within 12 months.
- Experience in Windows 10 desktop administration, maintenance, and troubleshooting
- Experience with Windows Active Directory administration, Microsoft Exchange User administration, client remote access solutions, and telecom administration.
- Ability to communicate with co-workers, supervisors, managers, sales representatives, other internal personnel, and outside vendors.
- Ability to handle contiguous calls for extended periods of time.