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Helpdesk Analyst

Job

Beacon Hill Staffing Group

Columbus, OH (In Person)

Full-Time

Posted 2 days ago (Updated 15 hours ago) • Actively hiring

Expires 7/13/2026

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Job Description

To Apply for this
Job Click Here Required Skills:
1+ year experience working in a technical support or call center related role Experience troubleshooting Windows 10/11 and iOS devices Must have strong examples of providing excellent customer service Strong level of patience and ability to break down technical information into a non-technical way Ability to analyze and solve problems over the phone and in person Willingness to learn about new technologies Strong verbal and written communication skills
Desired Skills:
Experience documenting technical issues within a ticketing system (ServiceNow preferred) A+ or Net+ certification
Description of Role/Responsibilities:
We are seeking a Helpdesk Analyst to join our client's technical support team headquartered in Columbus, OH. This is a great opportunity for someone who is looking to gain professional experience working in fast-paced environment who has worked in either a customer service center or on another technical Helpdesk prior. This role is primarily a weekend only role and will be responsible for troubleshooting various technical issues both over the phone an in person while expressing excellent customer service qualities. If you want to work for a company that has an awesome culture and have exposure to many new technologies and a job that could turn into a long term employment with a chance to advance your career as an IT professional, this is the role for you! 1460401 - SJG_1780952711 To Apply for this Job Click Here