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IT Service Desk Agent

Job

Russell Tobin

Columbus, OH (In Person)

$49,920 Salary, Full-Time

Posted 4 days ago (Updated 15 hours ago) • Actively hiring

Expires 7/21/2026

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Job Description

IT Service Desk Agent at Russell Tobin IT Service Desk Agent at Russell Tobin in Columbus, Ohio Posted in 1 day ago.
Type:
full-time
Job Description:
???? Grow Your Career in IT Support We're looking for a customer-focused Service Desk Agent to be the first point of contact for users needing technical support. If you enjoy solving problems, helping people, and working in a fast-paced environment, this is a great opportunity to build or grow your IT career. ???? IT Service Desk Agent Role Details ????
Location:
Columbus, Ohio ???? 12-Month Contract (Temp-to-Perm Opportunity) ???? $24/hour ???? What You'll Do Act as the first line of support for technical issues via phone, chat, or in person Troubleshoot hardware, software, and system issues with a focus on quick resolution Document and track incidents in a ticketing system Communicate clearly with users and escalate complex issues when needed ???? What You Bring 2-5 years of experience in IT support or a technical environment (preferred) Strong customer service and communication skills Basic understanding of hardware, software, and system troubleshooting Ability to multi-task and stay organized in a fast-paced setting ? Additional Info May require evenings, weekends, or holiday shifts Opportunity to work in a 24/7 support environment ???? Why This Role? Potential to convert to a full-time permanent employee Gain hands-on experience with enterprise-level technology Build both technical and customer-facing skills Join a team focused on high-quality support and continuous improvement Must be authorized to work in the United States Russell Tobin offers eligible employees comprehensive medical, dental, and vision coverage, a 401(k) retirement savings plan, life and disability insurance options, pet insurance, employee discounts, and access to an employee assistance program, identity theft protection, and legal support.