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Provisioning Support Engineer - VDI (25419)
Job
GDH
Columbus, OH (In Person)
$74,713 Salary, Full-Time
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Job Description
Role Summary Seeking a detail-oriented Provisioning Support Engineer with a focus on employee compute environments. This position involves providing comprehensive support for Virtual Desktop Infrastructure (VDI) platforms, assisting with user provisioning, and supporting project initiatives. The role demands a service-oriented mindset, strong technical expertise, and the ability to work in a fast-paced, global support environment, ensuring an exceptional client experience at all times. Responsibilities Manage incidents and service requests within a multi-disciplinary support environment, ensuring timely resolution. Complete user service requests accurately and within established SLA metrics. Act as a primary point of contact for a diverse, global client base, providing support across various regions and organizational levels. Maintain clear and consistent communication with team members, documenting requests and feedback with precision. Contribute to ongoing Virtual Desktop Infrastructure (VDI) project initiatives and provisioning efforts. Support user provisioning processes in a global VDI environment. Collaborate with cross-functional teams to resolve technical issues efficiently. Follow up with clients to ensure satisfaction and issue resolution. Maintain knowledge of industry best practices related to VDI and user provisioning. Assist in identifying opportunities to improve support processes and workflows. Qualifications Minimum of 3 years of experience supporting Virtual Desktop Infrastructure (VDI) platforms. Strong working knowledge of Windows 11 operating system and Active Directory. Proficiency in Microsoft Office Suite, especially Excel and Outlook. Familiarity with web browsers and web-based tools commonly used in enterprise environments. Excellent communication and customer service skills, with confidence managing critical situations via phone. Strong interpersonal skills and the ability to liaise effectively across teams and client groups. Solutions-focused mindset with the ability to assess the business and technical impact of issues. Ability to work independently, manage multiple priorities, and adapt to shifting demands. Availability to work on-site in accordance with position requirements. Must be legally authorized to work in the United States.