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Service Desk Support Analyst

Job

INFO ORIGIN INC

Columbus, OH (In Person)

$45,760 Salary, Full-Time

Posted 5 days ago (Updated 1 day ago) • Actively hiring

Expires 7/16/2026

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Job Description

Service Desk Support Analyst
INFO ORIGIN INC - 4.0
Columbus, OH Job Details Contract $20 - $24 an hour 1 day ago Qualifications Computer operation Telecommunications network device configuration Customer communication Content creation for technical audiences Cisco Unified Communications BMC Remedy IT system monitoring Equipment installation Disaster recovery Filing Equipment troubleshooting Server backup and recovery Mid-level Software installation Microsoft Office Communication platforms Technology security practices Salesforce Cloud Phone customer support System validation Network protocols Customer support ticket management Software documentation Networking equipment (troubleshooting support) Data backup ServiceNow Telephone systems Application Maintenance CRM system proficiency
Grafana Full Job Description Role:
Service Desk 1
Location:
Columbus, OH Work Mode:
Onsite ( second shift position, 3:00 PM to 11:00 PM, Tuesday night through Saturday night )
Employment Type:
Contract Interview Mode:
Only Video May be asked to work overtime to cover other Staff at times however probably very seldom will happen. Provides call center, maintenance, and documentation support to information system users and/or IT specialists (e.g., enters meta-data into repositories, performs loading validation, executes unit or system test scripts, provides maintenance support for application software, develops, organizes, files, and maintains platform specific documentation).
Knowledge of:
(1) Computers & electronics (2) Oral & written communication tools & techniques (3) Customer support & personal service (4) Telecommunications (e.g., Microwave, wireless, fiberoptic) (5) IT security principles & methods (6) Motorola
MCC 7500
Radio Console (7) MARCS tower sites safety practices (e.g., HVAC, door alarms, etc) (8) Operating systems installation & configuration procedures (9) Network standards, protocols & procedures (10) Platform usage (11) Capabilities of network equipment including, routers, switches, bridges, & related hardware (12) Back-up & recovery techniques (13) Technical writing & documentation practices. Skill for (14) Reading comprehension (15) Speaking (16) Service orientation (17) Installation (18) Troubleshooting (19) Critical thinking (20) Systems evaluation & operational / systems monitoring.
Ability to:
(21) transport items up to 50 lbs (22) operate help desk software (e.g., Service Now, Salesforce, & Remedy, Cisco Finesse, Jabber (for call center), IRIS, Powershell, Genesis, UEM, Grafana, MS Office 365 apps (23) carry out instructions in written, oral or picture form (24) understand manuals & verbal instructions technical in nature (25) stay abreast of current technologies in area of IT assigned (26) deal with problems involving several variables in familiar context