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Desktop Support Analyst
Job
Robert Half
Cuyahoga Falls, OH (In Person)
Full-Time
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Job Description
We are looking for a Desktop Support Analyst to support a short-term contract assignment in Stow, Ohio within a manufacturing environment. This role will focus on preparing, updating, and maintaining desktop systems while providing hands-on technical assistance to end users. The ideal candidate brings strong experience with Windows environments, hardware troubleshooting, and configuration management, and can work efficiently to help complete a defined rollout within the expected project timeline.
Responsibilities:
- Provide hands-on desktop support for end-user systems, resolving hardware, software, and operating system issues in a timely manner.
- Update and configure Windows 10 and Windows 11 devices to meet project and organizational standards.
- Manage workstation setup activities, including imaging, configuration, deployment, and post-installation validation.
- Support user account and access-related tasks within Active Directory as part of daily technical operations.
- Track assigned devices and project progress to help complete the remaining system updates within the planned engagement period.
- Coordinate with business units and internal stakeholders to schedule device availability and improve completion rates for system refresh activities.
- Document completed work, technical issues, and resolutions to maintain accurate support and project records.