IT Service Desk Administrator

IT Service Desk Administrator Modern Technology Solutions, Inc. 401(k) United States, Ohio, Dayton Apr 14, 2026 Modern Technology Solutions, Inc. (MTSI) is seeking a IT Service Desk Administrator in Dayton, OH. IT Service Desk Administrator with a Secret clearance to provide support to a Government Office at WPAFB, Ohio. Secret clearance to provide support to a Government Office at WPAFB, Ohio. The individual will provide specialized Information Technology (IT) and network administration in support of advanced IT infrastructure development. Their primary focus will be to provide Windows Desktop and Active Directory support on NIPR and SIPR environments.

This position is an in-person position and will be co-located with the Government Office at WPAFB, Ohio. Responsibilities

• Front line position to accept customer incoming support calls and gather information using exploratory questions.
• Manage support tickets using support ticket management system.
• Provide frequent statuses to customers while support tickets are prioritized and completed.
• Provide excellent customer service throughout IT support process.
• Maintain professional behavior, with a customer service oriented mindset.
• Utilize knowledge of O365, Office 20xx, Windows Desktop Operating Systems, and computer hardware setup and troubleshooting experience.
• Light scripting and programming tasks and/or systems administration duties as assigned and as opportunities are presented.
• Clearly communicate and collaborate within and outside your immediate team.
• Support various networks, including NIPRNet and SIPRNet.
• Maintain inventory lists for IT equipment, in accordance with government regulations. Qualifications
• Must have Security+ or be able to obtain within 90 days of hire date
• High School Diploma or GED Required
• 2+ years of experience required
• Excellent customer service skills
• Comfortable working 100% in-person at a government customer's site, in unclassified and classified environments
• Must possess a can-do attitude and a desire to learn
• Must have strong communication skills - both written and verbal
• Must possess an ability to learn quickly and work under pressure in a fast-paced yet rewarding environment
• Must possess an active Secret security clearance.

Desired Qualifications:

• Desired to have an active TS/SCI clearance.
• Desired to have 12 months or more of experience in a SAP environment within the last 5 years.

Please Note:

U.S. Citizenship is required.

Interesting Work:

Our co-workers support some of the most important and critical programs to our national defense and security.

Values:

Our first core value is that employees come first. We challenge our co-workers to provide the highest level of support and service, and reward them with some of the best benefits in the industry. 100%

Employee Owned:

We have a stake in each other's success, and the success of our customers. It's also nice to know what's going on across the company; we have company wide town-hall meetings three times a year. Great Benefits - Most Full-Time Staff Are Eligible for: Starting PTO accrual of 20 days PTO/year + 10 holidays/year Flexible schedules 6% 401k match with immediate vesting up to $9k annually Semi-annual bonus eligibility (July and December) Company funded Employee Stock Ownership Plan (ESOP) - a separate qualified retirement account Up to $10,000 in annual educational reimbursement Other company funded benefits, like life and disability insurance Optional zero deductible Blue Cross/Blue Shield health insurance plan

Track Record of Success:

We have grown every year since our founding in 1993. Modern Technology Solutions, Inc. (MTSI) is a 100% employee-owned engineering services and solutions company that provides high-demand technical expertise in Digital Transformation, Modeling and Simulation, Rapid Capability Development, Test and Evaluation, Artificial Intelligence, Autonomy, Cybersecurity and Mission Assurance MTSI delivers capabilities to solve problems of global importance. Founded in 1993, MTSI today has employees at over 20 offices and field sites worldwide. For more information about MTSI, please visit www.mtsi-va.com MTSI embraces nine core values including our first core value of Employees come first. Consistent with our Core Values, we are committed to Equal Opportunity, making decisions without regard to race, color, religion, sex, national origin, age, military/veteran status, disability, or any other characteristics protected by applicable law. MTSI is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants and employees with physical and/or mental disabilities.