IT Support Technician

IT Support Technician Community Health Centers of Greater Dayton - 2.6 Dayton, OH Job Details Part-time 18 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Paid time off Vision insurance Life insurance Retirement plan Qualifications Mid-level Analysis skills Communication skills Full Job Description Summary of Position The IT Support Technician will be involved with the support and maintenance of the First Flight Health Centers technical equipment. The duties include being a point of contact for IT related questions at the user level, and responding to user needs in a timely manner, among other duties. Work may also occasionally include technical equipment set up and minor equipment repairs. Principal Duties and Responsibilities Provide friendly, practical support for computers, monitors, docking stations, printers, scanners, phones, fax machines, and other desk hardware. Provide technical support to employees or customers via phone, email, or in person Maintain accurate notes on issues, fixes, equipment changes, and recurring problems Escalate issues appropriately when a problem requires deeper vendor or leadership involvement Set up new user accounts, systems, and equipment (computers, printers, mobile devices) Assist with maintaining the asset management program Assist with HIPAA compliant equipment destruction Assist with network troubleshooting, including connectivity and security issues Assist with routine system maintenance, upgrades, and backups Ensure compliance with IT policies, security standards, and procedures Train users on basic IT functions and best practices Establish and maintain good relationships with clients and colleagues Other duties as assigned Required Skills or Abilities Strong knowledge of Windows and Microsoft 365 Basic understanding of networking (TCP/IP, DNS, DHCP, VPNs) Familiarity with hardware troubleshooting and repair Experience with helpdesk or ticketing systems Excellent problem-solving and analytical skills Strong communication and customer service skills Ability to work independently and as part of a team Required Knowledge, Experience or Licensure/Registration 1-3 years of IT support, help desk, desktop support, field technician, or related experience Working knowledge of Windows computers, user accounts, printers, scanners, fax machines, VOIP phones and other common office equipment. Basic networking knowledge Experience with remote support tools Ability to lift and move typical office technology equipment as needed Valid drivers license and ability to travel between offices as needed Experience with NextGen EHR System preferred but not required

Why You'll Love Working Here:

Competitive pay Medical, dental, and vision insurance Employer Covered life insurance, short-term disability, and long-term disability Paid time off and holidays Retirement plan with company match Supportive team environment Opportunities for growth and development