IT Support Tier II or III

We are looking for an experienced IT Support Tier II or III to provide hands-on technical support for business clients in Beavercreek, Ohio. This role combines desk-side assistance, remote troubleshooting, and infrastructure support across Microsoft environments, end-user devices, and core network systems. The ideal candidate brings strong customer service skills, solid technical judgment, and the ability to manage issues efficiently in a fast-paced, team-oriented setting.

Responsibilities:

• Deliver remote and on-site technical support for desktop systems, user accounts, software issues, and everyday IT service requests for clients in Beavercreek, Ohio.
• Set up, maintain, and troubleshoot Windows-based server environments while supporting core services such as directory management and policy administration.
• Administer Microsoft 365 platforms, including email, file collaboration, device management, and cloud-based user services.
• Deploy, configure, and support Windows 11 workstations, laptops, and connected peripherals to ensure reliable end-user performance.
• Monitor and maintain backup and recovery solutions to help protect business data and support restoration needs when required.
• Install and support network infrastructure such as firewalls, switches, wireless access points, and routing equipment across client environments.
• Keep service records, system configurations, and technical documentation accurate and up to date for ongoing support and continuity.
• Participate in a rotating after-hours support schedule, providing periodic on-call assistance as needed.