Technical Suppt Specialist I

Technical Support Specialist I - Dayton, Ohio Are you early in your IT career and excited to build hands-on technical support skills in a professional environment? Would you enjoy supporting colleagues with the technology they rely on every day while learning from an experienced team? About our Team Our team provides frontline technology support to ensure colleagues can work efficiently and effectively. We collaborate closely, share knowledge, and focus on delivering reliable, responsive desktop and infrastructure support across the business. About the Role This is an entry-level IT support role focused on providing technical assistance to end users under supervision. You will help install, configure, and troubleshoot desktop systems, workstations, and basic network issues, while developing practical skills across a range of technologies. Responsibilities Support the resolution of end-user desktop issues, including hardware, software, and printer configuration Install software, hardware peripherals, and support desktop upgrades and rollouts Perform daily backup procedures and follow established support processes Liaise with third-party software and hardware vendors to support issue resolution Monitor and troubleshoot IT infrastructure issues using software and hardware monitoring tools Provide technical setup and on-site support at selected trade shows, including periodic travel Assist with troubleshooting across hardware, software, telecommunications, and business applications Carry out other related duties as assigned Requirements Foundational knowledge of computer hardware and software gained through education, certification, or equivalent work experience Experience or familiarity with hardware and software installation and troubleshooting Basic understanding of software monitoring tools and backup procedures Strong problem-solving and organizational skills Ability to work effectively with guidance and follow documented processes Willingness to travel up to 25% as required Technology certifications such as A+ are beneficial Work in a Way That Works for You We promote flexible and inclusive ways of working that help you balance professional and personal commitments, while meeting role and business needs. Working Pattern This role follows a standard working pattern, with flexibility depending on business requirements and scheduled support activities. About the Business LNLP delivers trusted information, analytics, and technology solutions that help professionals make informed decisions. We combine deep domain expertise with innovative tools to support customers across legal, regulatory, and business environments. U.S.

National Base Pay Range:

$44,500 - $74,100. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights. RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.