Tier 3 Help Desk

Tier 3 Help Desk Technician Onsite, Dublin, OH | $70-85k Are you the person everyone turns to when technology issues get complicated? A growing IT services company in the Dublin area is looking for a skilled and customer-focused Tier 3 Help Desk Technician to join their team. This is an opportunity to step into a highly visible role where your technical expertise and problem-solving abilities will make an immediate impact. This onsite opportunity offers a collaborative environment, exposure to a variety of technologies, and the chance to work alongside experienced IT professionals on both day-to-day support and larger infrastructure projects. What You'll Do as a Tier 3 Help Desk Technician As a Tier 3 Help Desk Technician , you will serve as the escalation point for advanced technical issues while helping support and guide Tier 1 and Tier 2 technicians. You'll work directly with clients and internal teams to troubleshoot complex problems and ensure a high level of customer satisfaction.

Key responsibilities include:

Resolving escalated technical support issues via phone, email, remote access, and onsite visits Troubleshooting advanced networking and infrastructure issues Supporting networking environments including TCP/IP, routing, switching, and firewalls Assisting the Network Engineer with IT initiatives and infrastructure projects Providing mentorship and technical guidance to lower-tier support staff Delivering exceptional customer service while managing multiple priorities What We're Looking For The ideal Tier 3 Help Desk Technician will bring strong technical troubleshooting skills along with the ability to communicate effectively with both technical and non-technical users.

Required qualifications:

3+ years of experience independently handling Tier 1 and Tier 2 support responsibilities Strong networking knowledge including TCP/IP, routing, switching, and firewall technologies Excellent troubleshooting and critical thinking skills Strong interpersonal and customer service abilities Ability to thrive in a fast-paced, team-oriented environment Preferred experience: Experience working within a Managed Service Provider (MSP) environment Microsoft 365 administration and support experience Why Join? This Tier 3 Help Desk Technician opportunity offers the chance to work in a collaborative and growth-oriented environment where your contributions are valued. You'll gain exposure to diverse technologies, work on meaningful IT projects, and continue building your technical expertise alongside a supportive team. If you are an experienced Tier 3 Help Desk Technician looking for a role where you can take ownership of complex support issues while continuing to grow your career, we would love to hear from you. This Tier 3 Help Desk Technician position is ideal for someone who enjoys both hands-on troubleshooting and collaborating with a strong IT team. #

INJUN2026

EB-1375474383