IT Support Technician

Akkodis is seeking an IT Support Technician for an contract position with a client located in Findlay, OH (onsite) . This role is ideal for an IT professional with strong experience supporting Windows environments, Microsoft 365, and end-user workplace technology. The position focuses on delivering exceptional customer service while providing hands-on technical and operational support for corporate end-user workstations.

Pay Rate:

$25-$28/hour (W-2)

Start Date:

ASAP End Date:

1-year contract with possible extension

Location:

Findlay, OH (onsite)

Responsibilities:

Provide superior customer service in all situations, including high-pressure environments, regardless of issue size. Accurately document, resolve, and escalate support tickets as needed to internal teams, management, or external vendors. Diagnose and resolve hardware and software issues with minimal disruption to users; coordinate hardware repairs with vendors. Apply advanced troubleshooting techniques to identify root causes and implement timely, effective solutions. Install, configure, troubleshoot, and maintain desktop and laptop computer images. Support onsite users during standard business hours (Monday-Friday, 8:00 AM-5:00 PM) with flexibility as business needs require. Collaborate with cross-functional teams to ensure accuracy and efficiency within IT asset tracking and management systems. Implement and enforce IT Asset Management policies, standards, and procedures. Maintain documentation and knowledge bases for supported hardware and software. Support phone systems, video conferencing technologies, printers, and peripheral devices. Maintain a continuous focus on technology best practices and information security.

Qualifications:

Expert-level support of Windows 10 and Windows 11 operating systems. Strong experience supporting Microsoft 365, including Outlook, Teams, Skype, and the full Office suite. Advanced troubleshooting of Outlook and Outlook Web Access. Extensive experience with VPN, Citrix, and wireless network connectivity. Support of iOS devices (iPhone and iPad). Installation and configuration of LAN printers and network-connected devices. Knowledge of networking fundamentals and connectivity troubleshooting. Experience with IT asset management, including hardware inventory tracking. 5-7 years of experience providing IT support to end users, including VIP users. 5+ years of experience working with third-party service providers, including SLA-based support. Experience supporting remote and traveling users. Strong verbal and written communication skills; able to communicate effectively with technical and non-technical audiences. Proven ability to manage difficult situations and prioritize multiple tasks. Ability to read and interpret technical manuals, procedures, and OEM documentation. Demonstrated aptitude for learning new technologies and processes quickly. If you are interested in this IT Support Technician role in Findlay, OH , please click

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. For other opportunities available at Akkodis, visit http://www.akkodis.com/. Equal Opportunity Employer/Veterans/Disabled Military-connected talent encouraged to apply Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/

Pay Details:

$25.00 to $28.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for

Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.