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Help Desk Analyst
Job
Robert Half
Green, OH (In Person)
Full-Time
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Job Description
Robert Half Help Desk Analyst Green, OH Apply Description We are looking for a Help Desk Analyst to join a long-term contract opportunity supporting a large-scale infrastructure upgrade for corporate sites in Green, Ohio. In this role, you will provide technical assistance tied to equipment validation and end-user support during a nationwide network improvement initiative. The ideal candidate brings a service-focused mindset, strong troubleshooting ability, and the discipline to document issues accurately in a fast-paced support environment.
Responsibilities:
- Provide frontline technical support for users by diagnosing and resolving hardware, software, and connectivity issues related to the upgrade effort.
- Perform pre-deployment and post-deployment checks on IT equipment to confirm readiness, functionality, and compliance with project standards.
- Record incidents, service requests, and resolution details in the ticketing system with a high degree of accuracy and completeness.
- Assist with troubleshooting Windows-based devices and user account issues to minimize downtime and maintain productivity.
- Support validation activities across a high volume of locations by following established procedures and escalating exceptions when needed.
- Communicate clearly with internal stakeholders, end users, and project team members regarding issue status, next steps, and resolutions.
- Work within an assigned support team schedule and collaborate closely with team leads to meet project timelines and service expectations. Requirements
- Previous experience in IT help desk, technical support, or service desk environments.
- Hands-on knowledge of Active Directory for basic user account support and access-related tasks.
- Proficiency supporting Microsoft Windows 10 and general Microsoft operating system environments.
- Ability to perform foundational troubleshooting for desktop, peripheral, and connectivity issues.
- Experience managing and updating service desk tickets in a structured support workflow.
- Strong written and verbal communication skills with careful attention to detail and documentation quality.
- Comfortable working in a call center or high-volume support setting with consistent process adherence.