Help Desk Analyst

Help Desk Analyst Robert Half - 3.9 Green, OH Job Details Temporary | Contract 17 hours ago Benefits Disability insurance Dental insurance 401(k) Vision insurance Qualifications Desktop computer repair Network troubleshooting Technical support via phone IT user and group management Incident report management Equipment troubleshooting Mid-level Windows Incident Escalation Desktop (troubleshooting support) System validation Customer support ticket management Equipment inspection Desktop administration Escalation handling Communication skills Project stakeholder communication Peripheral hardware support Cross-functional communication Ticketing system technical support Full Job Description We are looking for a Help Desk Analyst to join a long-term contract opportunity supporting a large-scale infrastructure upgrade for corporate sites in Green, Ohio. In this role, you will provide technical assistance tied to equipment validation and end-user support during a nationwide network improvement initiative. The ideal candidate brings a service-focused mindset, strong troubleshooting ability, and the discipline to document issues accurately in a fast-paced support environment.

Responsibilities:

Provide frontline technical support for users by diagnosing and resolving hardware, software, and connectivity issues related to the upgrade effort. Perform pre-deployment and post-deployment checks on IT equipment to confirm readiness, functionality, and compliance with project standards. Record incidents, service requests, and resolution details in the ticketing system with a high degree of accuracy and completeness. Assist with troubleshooting Windows-based devices and user account issues to minimize downtime and maintain productivity. Support validation activities across a high volume of locations by following established procedures and escalating exceptions when needed. Communicate clearly with internal stakeholders, end users, and project team members regarding issue status, next steps, and resolutions. Work within an assigned support team schedule and collaborate closely with team leads to meet project timelines and service expectations. Previous experience in IT help desk, technical support, or service desk environments. Hands-on knowledge of Active Directory for basic user account support and access-related tasks. Proficiency supporting Microsoft Windows 10 and general Microsoft operating system environments. Ability to perform foundational troubleshooting for desktop, peripheral, and connectivity issues. Experience managing and updating service desk tickets in a structured support workflow. Strong written and verbal communication skills with careful attention to detail and documentation quality. Comfortable working in a call center or high-volume support setting with consistent process adherence. Technology Doesn't Change the World, People Do. ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use and Privacy Notice .