Help Desk Analyst

We are looking for a Help Desk Analyst to join a long-term contract opportunity supporting a large-scale infrastructure initiative in Green, Ohio. In this role, you will provide technical assistance tied to equipment validation and user support activities across a broad network of corporate locations. This position is well suited for someone with prior help desk or call center experience who can manage issues accurately, communicate clearly, and maintain thorough records.

Responsibilities:

Provide frontline technical support for hardware and desktop-related issues connected to a nationwide infrastructure upgrade. Perform pre-deployment and post-deployment checks to confirm IT equipment is functioning properly before and after switch-related work. Document incidents, outcomes, and follow-up actions in the service desk ticketing system with a high degree of accuracy. Troubleshoot Windows-based workstation issues and resolve common user problems through established support procedures. Assist with Active Directory tasks such as basic account support and access-related issue handling. Communicate with users, internal teams, and project stakeholders to clarify problems and provide timely status updates. Escalate complex technical concerns when needed while ensuring all relevant details are captured for efficient resolution. Support assigned coverage schedules as part of a team-based service model aligned to project needs. Previous experience in an IT help desk, technical support, or service desk environment. Background in call center support with the ability to manage a steady volume of user requests. Working knowledge of Microsoft Windows and Windows 10 troubleshooting. Familiarity with Active Directory for basic user and account support tasks. Experience using ticketing systems to log, track, and update service requests. Strong written documentation skills and careful attention to detail. Effective verbal communication skills and the ability to provide clear support guidance. Technology Doesn't Change the World, People Do. ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .