IT Support Analyst

On behalf of our client, Robert Half Talent Solutions, Technology Division is seeking an IT Analyst I to provide hands-on, onsite IT support during a period of operational transition. This role will support day-to-day end-user needs while also assisting with IT activities related to facility changes, including equipment collection, system support, and infrastructure assistance. The position reports directly to the Chief Information Technology Officer (CTIO) and works closely with a small, distributed IT team supporting multiple locations.

This is an excellent opportunity for a go‑getter who is comfortable wearing multiple hats, stepping outside a strict job description when needed, and supporting users through change in a professional and supportive manner.

Key ResponsibilitiesProvide Tier 1-2 IT support for approximately 200 onsite and remote usersTroubleshoot hardware and software issues (laptops, desktops, peripherals, basic server interactions)Support laptop imaging, wiping, updates, and device collection during employee transitionsAssist with Active Directory tasks (user access, onboarding/offboarding, password resets)Create, activate, and deactivate badging/access as employees onboard or exitSupport basic server and infrastructure tasks, including equipment takedown and relocation as directedRespond to and track all work through the company's help desk ticketing systemProvide onsite IT support for nearby facilities as neededAssist with short-term project work related to facility changes, shutdown support, or infrastructure stabilizationEscalate issues appropriately while maintaining ownership through resolutionMaintain clear communication and documentation of work performed