IT Technician

IT TECHNICIAN I CORPORATE SERVICES NEW PHILADELPHIA & INDEPENDENCE, OHIO POSITION SUMMARY

Spicer Group is seeking an IT Technician to join our Information Technology Group. This position requires physical presence and serves as the first level of support. The IT Technician will play a vital role in maintaining the functionality, security, and efficiency of our IT systems and infrastructure. As the first point of contact for technical support, you will assist employees with hardware, software, and network-related issues, ensuring minimal downtime and optimal performance. Responsibilities include installing and configuring computer systems, diagnosing technical problems, and supporting system upgrades and IT asset management. You will also contribute to the implementation of new technologies and help maintain documentation and compliance standards. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a customer-service mindset. Additional duties may be assigned as needed, offering opportunities to grow and contribute to a dynamic and collaborative IT environment.

THE COMPANY

Spicer Group is a multi-disciplinary engineering, surveying, and planning company. With offices in Ohio, Michigan, and Georgia, Spicer Group continues to expand its geographic footprint. We are committed to providing our teams with technical support throughout these offices to continually build upon our success year after year. Spicer Group was given the prestigious Firm of the Year Award for 2025, recognized by ACEC. Spicer Group prides itself on our core values of commitment to growth, great client relationships, excellent services and solutions, maintaining a team environment, and having integrity in all we do. We are seeking a candidate who will strive to uphold these values. Spicer Group, Inc. offers a comprehensive benefits package that reflects our respect and commitment for our employees, their contributions, professional goals, and personal goals. This includes, but is not limited to: Competitive Pay Health, Dental, and Vision Insurance Options 401(k)-match program Paid Holidays Sick and Vacation Days Profit Sharing Tuition Reimbursement Professional Development Excellent Working Conditions Work-Life Balance Fitness Reimbursement

RESPONSIBILITIES

Creates or modifies database applications in a team environment Assists with special projects as needed Coordinates with end users to resolve hardware/software issues in a timely manner, minimizing disruption in system utility Assists with updates to the mainframe system software and various other application programs Performs system/file maintenance tasks, e.g., file sizing, purging Contacts software and hardware vendors as needed to communicate and resolve program problems Responsible for the maintenance of office hardware Installs and configures computer hardware, software, systems, networks, printers, and scanners Monitors and maintains computer systems and networks Diagnoses and troubleshoots technical issues, including account setup and network configuration Provides technical support in person, via phone, or remotely Ensures security and privacy of networks and computer systems Maintains inventory of IT equipment and software licenses Assists in the implementation of new technologies and system upgrades Documents technical knowledge in the form of manuals and documentation Set up accounts and workstations for new employees Serves as first level support when on call This position requires regular in-person attendance. The list of specific duties and responsibilities is intended to be representative of the tasks performed within this classification. The omission of a specific duty or responsibility does not preclude assigning duties not listed herein if such duties and responsibilities are a logical assignment to the position.

POSITION REQUIREMENTS

High school diploma or equivalent Basic understanding of computer systems and networks Basic knowledge of internet security and data privacy principles Strong communication and interpersonal skills Experience with Active Directory, Office 365, and Windows Server environments preferred Familiarity with remote desktop applications and help desk software Ability to work independently and manage multiple tasks simultaneously Must be able to lift up to 40 pounds with or without a reasonable accommodation

PREFERRED QUALIFICATIONS

Associate degree in Computer Science or Information Technology or equivalent combination of education, training, experience (e.g., certifications CompTIA A+, Microsoft Certified IT Professional) Proven experience as an IT Technician or relevant position In-depth understanding of diverse computer systems and networks Good knowledge of internet security and data privacy principles Strong communication and interpersonal skills

FOR MORE INFORMATION

For more information regarding our firm and/or this position, please visit the Spicer Group website at www.spicergroup.com. EOE/M/F/Vet/Disabled