Desktop Technician I

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written! If you are interested and qualified for this role, we invite you to apply. Essential Functions/Responsibilities Hardware \ software support to our internal clients 80% Configure Desktops and Laptops, MFDs, Printers and other miscellaneous hardware Perform installation, maintenance, troubleshooting and repair of end-user technology Responds to incidents that are escalated by the Support Center staff within established SLA's and the appropriate level of urgency Assists in moving, disconnecting and reconnecting desktop computing hardware for single, multi-client and branch moves Project Management Functions 10% Assist / Co-manage FIT (Facilities) projects from kickoff to closure Assist / Co-manage various technology projects for the Desktop Team and Support Center Administrative Functions 10% Uses corporate incident management/service fulfillment system to record and track all support tasks Maintains IT asset management records hardware and software Contributes to the improvement and enhancement of current processes and procedures Gains additional knowledge and stays abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team members Ensure consistent adherence to hardware and software standards; as well as support issues for First Financial LOBs Other duties may be assigned by management Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job 1 - 3 years hands on experience providing hardware/software support Demonstrated experience successfully working in cross-functional teams Demonstrated experience working in a fast paced, very fluid, "dynamic" environment Associate's Degree and/or 3-4 years related experience in information technology or related field; or equivalent combination of education and experience Thorough knowledge of computer Hardware \ Software Thorough experience with desktop operating systems, including Windows 7, 8.1 and 10 Advanced written and oral communication skills Excellent interpersonal skills, with a focus on rapport-building, listening and questioning skills Excellent customer service orientation Working knowledge of voice and data networking protocols Advanced knowledge of all Microsoft Office 2010 and newer products, including Visio and Project Advanced problem solving skills; ability to effectively prioritize and complete tasks Preferred Knowledge and Skills Level of Complexity and Scope Degree of Independence and Decision-Making Required Supervisory Responsibilities Physical Requirements Occasionally lifts and carries up to 50 lbs. Frequently lifts and carries up to 20 lbs. Frequently sits, stands, walks and drives. Compliance Statement The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

Development and Training Pay Range:

$23.56/hr to $28.37/hr Benefits We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. Please review our Benefits Guide. Incentive Eligibility All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions. It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law. We are an E-Verify Employer. At first financial bank, our mission is clear: to be the best bank to do business with, the best place to work, and the best financial partner for our shareholders and the communities we serve. We believe that how we work is just as important as what we achieve. That's why we're guided by core values that shape everything we do: Doing the right thing Teamwork Mutual respect Wellbeing Excellence Our success starts with our people. We know that when our associates are talented, engaged, and supported, they create outstanding results. If you're looking to be part of a team that values integrity, inclusion, and collaboration—and where your growth matters—you'll find your future here.