IT Support Specialist

Job Summary W.S. Tyler is seeking a detail-oriented and service-driven IT Support Specialist to provide hands-on technical assistance to end users across the organization. In this role, you will support daily technology operations by diagnosing and resolving hardware, software, and network issues, ensuring employees have the tools and systems they need to work effectively. You'll also play a key role in user onboarding, documentation, and ongoing support, collaborating closely with internal IT partners to maintain a reliable and secure IT environment. Key Responsibilities Provide first-level technical support by diagnosing and resolving hardware, software, and network issues for end users Install, configure, and maintain computers, operating systems, applications, printers, scanners, and related hardware Document all support requests, troubleshooting steps, and resolutions accurately within the ticketing system Monitor, respond to, and follow up on support tickets to ensure timely, professional communication and issue resolution Escalate complex or unresolved issues to higher-level IT support teams in accordance with established procedures Support new-hire onboarding by provisioning user accounts, imaging and preparing computers, resetting passwords, and setting up required equipment Provide user training and guidance to help employees effectively utilize supported systems and applications Assist with maintaining system reliability and supporting day-to-day IT operations as needed Qualifications Bachelor's degree in Information Technology or a related field At least one year of experience in a technical support or IT help desk role Ability to travel occasionally for meetings or site support as needed

Skills & Competencies Skills:

Strong technical troubleshooting and diagnostic skills Ability to communicate technical information clearly to non-technical users Familiarity with hardware setup, software installation, operating systems, and basic network components Experience documenting issues and resolutions in a ticketing or service management system Strong organizational skills with attention to detail

Competencies:

Excellent customer service and interpersonal skills Effective problem-solving and critical-thinking abilities Adaptable and responsive in a fast-paced, service-oriented environment Self-motivated team player with a collaborative mindset Accountability and professionalism in handling sensitive information

Physical Requirements and Working Conditions Physical Requirements:

Ability to sit, stand, and work on a computer for extended periods Occasional lifting of up to 20 pounds (such as laptops or IT equipment) Ability to travel for meetings, training, or site support when required

Working Conditions:

Primarily office-based work with regular interaction with internal users Occasional travel by car or air as needed Occasional extended hours may be required to support system needs or project deadlines About W.S. Tyler - Join Our Legacy of Innovation At W.S. Tyler, people are at the heart of everything we do. When you join our team, you're not just supporting technology—you're enabling the people and processes that help us build a cleaner, safer world for generations to come. For over 150 years , W.S. Tyler has combined precision engineering with a commitment to continuous improvement. Our success is driven by collaboration, innovation, and a shared dedication to excellence across every function of our business. If you're looking for a safe, inclusive workplace where your skills are valued and your growth is supported, W.S. Tyler offers the opportunity to develop your career while making a meaningful impact. Be part of something bigger—join W.S. Tyler today!

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance

Work Location:

In person