Implementation Specialist

About the job We're looking to add an Implementation Specialist to our growing technical team. TimeKeeping Systems develops and supports Guard1 Real Time, a technically sophisticated platform used by customers to document services and insure well-being of those in their care. Guard1 is used across a range of industries including behavioral healthcare and corrections. Our Implementation Specialist team guides new customers through the onboarding process. The Role Guard1 Real Time implementations involve hardware, software, networking, and hosted services, depending on the project. You'll organize and manage these projects, communicate with customers throughout, travel to customer facilities to deploy Guard1 systems, train customer staff, and work through technical issues as they come up. To build the product knowledge you'll need, you'll spend your first few months working alongside our technical support team. Responsibilities Guide new customers through the Guard1 Real Time onboarding process from project kickoff through go-live Define and track milestones, timelines, and open items across multiple concurrent projects Resolve technical issues with customers during implementation Coordinate with internal teams such as support, sales, and development to keep projects on track Configure and validate software and hardware deployments We'd like to speak to you if you have: Experience in a technical role, implementations, IT, systems administration, or technical support Ability to manage multiple projects with competing priorities Strong customer communication skills — patient, clear, and accountable Familiarity with networking, hosted applications, and database management Microsoft Azure or cloud platform experience A great place to work We're a small company where you can really make a difference Great co-workers Advancement opportunity in a company where your work is visible Comprehensive medical, dental, and vision coverage 401(k) program with match About TimeKeeping Systems We make systems to document proof of presence, protecting the well-being of individuals. We give our team a great place to work , a great group of colleagues to work with, and a great product that they can believe in. Our company goals are simple - taking care of our customers, taking care of our employees, and company success - in that order. We believe in giving our team members the trust and resources they need to succeed. One way we take care of our people is a great benefits program, with healthcare, dental, vision, disability, and 401(k) with match. We are the leader in our industry and we are investing in growth. We are a small passionate company, where everyone makes a difference, every day. This is an opportunity for an exceptional individual to join our team. If you have the superior talent and skills we're looking for, we want to speak with you!

Additional notes:

A background check is required for employment, and we also use E-Verify.

Pay:

$60,000.00 - $80,000.00 per year Application Question(s): For quality, please respond "True" This job requires 40%-50% travel, are you fine with this? Please provide a response to the example scenario here: A customer's team is unwilling to move forward and fill out their required deployment forms. How do you resolve this and get the project moving again?

Work Location:

In person