Journeyman Computer User Support Specialist - 304619

Journeyman Computer User Support Specialist - 304619 Delaware Nation Industries - 4.2 Wright-Patterson AFB, OH Job Details Full-time 8 hours ago Benefits Commuter assistance Disability insurance Health insurance Dental insurance Tuition reimbursement Vision insurance 401(k) matching Pet insurance Qualifications Computer operation Customer relationship building IT asset management Equipment installation Unloading Equipment troubleshooting Secret Clearance Mid-level Printer (troubleshooting support) Software installation Microsoft Office 3 years High school diploma or GED VoIP Task prioritization Hardware support Customer support ticket management Computer networking IT Equipment maintenance Equipment inventory management CompTIA Security+ Software training Communication skills CompTIA A+ Full Job Description The Computer Help Desk Technician provides technical support to government customers, maintaining computer systems, printers, VoIP telephones, and manages IT asset inventory. This role requires strong customer service skills, technical aptitude, and experience with government inventory management. The Technician will troubleshoot hardware and software issues, provide user training, and ensure accurate IT asset tracking. Maintaining excellent customer relations and ensuring compliance with established procedures are integral functions of this role.

Responsibilities:

This individual will provide first-level end-user technical support, resolving issues efficiently and effectively. They will install, configure, and troubleshoot a variety of computer hardware and software, maintain printers and telephones, establish network connectivity, and manage IT inventory assignments. A successful candidate will have a proven track record of providing excellent customer service and strong technical skills.

Equipment/Systems :

This position requires frequent use of computers, printers, and various software applications. Experience with MS Office products, ticketing systems, and IT asset management software is essential.

Competencies:

The Help Desk Technician role requires attention to detail, accuracy, excellent listening skills, and effective communication. Technical proficiency in computer hardware, software, and networking is also required. The ability to multi-task, prioritize, and work independently is critical.

Work Environment & Physical Demands:

This job operates primarily in an office setting. This role routinely uses standard office equipment such as computers, phones, and printers. Duties may require lifting of computer equipment, using ladders, walking large office buildings, and loading/unloading of boxes, containers, or trucks.

Position Type and Expected Hours of Work:

This is a full-time exempt position; typical work hours and days are Monday through Friday, regular business hours; additional hours as needed to ensure performance across the program. Requirements High School Diploma or equivalent. Security+ or equivalent DoD 8140 certification. 3+ years of experience in computer support or IT customer service. Experience with computer hardware, software, and printer maintenance.

Preferred Education and Experience:

Experience with government IT asset management (ITAM) systems. A+ Certification or other relevant technical certifications. Experience supporting government customers.

Work Authorization/Security Clearance:

Requires active Secret clearance from the U.S. Government depending on position

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits Benefits Include:

Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental Matching 401K Short- and Long-Term Disability Pet Insurance Professional Development/Education Reimbursement Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.