IT Engineer I

We are looking for a motivated and detail-oriented IT Engineer I to join our team in Ada, Michigan. This contract position offers an exciting opportunity to work with cutting-edge technology, supporting endpoint management, network security, cloud infrastructure, and threat detection. If you have a passion for IT systems administration and a desire to grow your skills, we encourage you to apply.

Responsibilities:

• Oversee endpoint monitoring, patch management, and automation tasks using NinjaOne for Windows and macOS environments.
• Manage user provisioning, group policies, and application assignments within JumpCloud directory services.
• Assist with device enrollment, compliance policy reviews, and troubleshooting for Microsoft Intune.
• Monitor and respond to security alerts in CrowdStrike Falcon Complete, documenting findings and escalating threats.
• Support the deployment and configuration of Cloudflare One, including client policies and access applications.
• Review and process firewall rule changes on FortiGate and Meraki platforms under structured guidelines.
• Administer Microsoft 365 services, including mailbox management, Teams configuration, and SharePoint permissions.
• Monitor and escalate backup job issues across Acronis, Datto, and Veeam platforms, ensuring restore verifications are conducted.
• Maintain accurate documentation in NinjaOne and IT Glue, including network diagrams, asset inventories, and runbooks.
• Participate in client onboarding projects, creating configuration documentation and ensuring smooth transitions.