IT Support & Systems Administrator

Role Summary The IT Support & Systems Administrator is responsible for supporting day-to-day technology operations, administering business systems, and providing timely technical assistance to employees. This role combines system administration, user support, hardware and software troubleshooting, account management, documentation, and IT service desk responsibilities to help ensure secure, reliable, and efficient technology services across the organization. Key Responsibilities Serve as a primary point of contact for IT support requests, including hardware, software, network, printer, mobile device, access, and general technology issues. Install, configure, maintain, and troubleshoot desktops, laptops, peripherals, operating systems, and standard business applications. Administer user accounts, permissions, group memberships, email access, and system access in accordance with company policies and security standards. Monitor, maintain, and support servers, network equipment, backups, endpoint security tools, and related IT infrastructure. Document, prioritize, track, and resolve support tickets while providing clear communication to employees regarding request status and resolution steps. Assist with onboarding and offboarding activities, including equipment preparation, account setup, access changes, and technology orientation. Support system updates, patching, upgrades, testing, implementations, and IT projects as assigned. Maintain accurate IT inventory records for hardware, software, licenses, peripherals, and assigned equipment. Create and maintain technical documentation, standard operating procedures, user guides, and knowledge base resources. Escalate complex issues to appropriate internal or external resources and coordinate with vendors when necessary. Other duties as assigned. Knowledge, Skills & Abilities Strong technical troubleshooting skills with the ability to diagnose and resolve hardware, software, network, and user access issues. Working knowledge of Windows operating systems, Microsoft 365 applications, Active Directory or similar directory services, endpoint devices, printers, and common business applications. Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, wireless connectivity, firewalls, VPN, and network troubleshooting. Ability to maintain confidentiality and follow established information security, access control, and data protection practices. Excellent customer service, interpersonal, written, and verbal communication skills with the ability to explain technical information clearly to non-technical users. Strong organizational skills with the ability to document work, prioritize competing requests, manage follow-up, and meet established response expectations. Ability to work independently and collaboratively while adapting to changing technology needs, priorities, and business operations. Qualifications Associate or bachelor's degree in information technology, Computer Science, Computer Information Systems, or a related field is preferred; equivalent combination of education, certification, and experience may be considered. Two or more years of experience in IT support, help desk, desktop support, system administration, or a closely related technology role is typically required. Certifications such as CompTIA A+, Network+, Security+, Microsoft Certified credentials, ITIL Foundation, or similar credentials are preferred.

Physical Requirements Mobility:

Requires the ability to sit, stand, walk, bend, kneel, and move throughout office, production, or facility areas as needed to support technology equipment.

Manual Dexterity:

Must be able to use hands and fingers to operate computers, keyboards, tools, cables, mobile devices, and related equipment.

Speaking:

Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly. Visual acuity both near and far: Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers, as well as clarity of vision at 20 feet or more- this is not just the ability to see a person or object, but the ability to recognize features as well.

Hearing:

The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes or alarms).

Environmental Conditions:

Ability to work in various weather conditions, including heat and cold.

Lifting and Carrying:

Must be able to lift, carry, move, and set up computer equipment, monitors, printers, and related items weighing up to 30 pounds. Work Environment Work is primarily performed in an office or technology support environment Regular use of computers, phones, service desk tools, and standard office equipment. Require occasional work in production, warehouse, server, network, or other facility areas to support equipment, connectivity, and user needs. Work environment subject to change based on duties performed.

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Paid time off Parental leave Retirement plan Vision insurance

Work Location:

In person