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Deployment Tech

Job

SAIC

Oklahoma City, OK (In Person)

Full-Time

Posted 3 days ago (Updated 20 hours ago) • Actively hiring

Expires 7/24/2026

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Job Description

Description SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support. Candidates will be a key part of a team of IT professionals who provide hardware and software support for the FAA. Candidate will perform tasks such as preparing end user devices for deployment, installing and configuring equipment, troubleshooting issues, and managing ticket queues.
NOTE:
This job is Full Time and can be worked Remote anywhere in the U.S. Responsibilities Remotely handle service inquiries and problems to include performing customer support activities involving the installation, modification, and repair of Windows based PCs, peripheral equipment, and COTS applications Resolve incidents and task through the Remedy ITSM Tool Documents, tracks, and monitors technical problems to ensure a timely resolution Identifies and researches solutions to technical problems Create knowledge base articles to document troubleshooting steps Qualifications Required Skills and Experience
EDUCATION AND EXPERIENCE
Bachelor's Degree in related discipline and three (3) years or more related experience; AA Degree in related discipline and seven (7) years or more of related experience; Or, High School and nine (9) years of related experience with relevant certification Must have the ability to obtain and hold a Public Trust clearance, citizenship required or Green Card with 3 years residency.
HDI-DAST
Certification or the ability to obtain a
HDI-DAST
certification within 60 days of hire Desired Skills and Experience Bachelor's Degree in related discipline and three (3) years related experience; or Associate's degree in related discipline and ten (10) years related experience; or 11 years of relevant experience in lieu of a degree Experience with Remedy or other ITSM tools Prior Help Desk Support / Desktop Support experience Experience troubleshooting hardware and software issues both remote and hands-on Excellent verbal and written communication skills