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Help Desk
Job
Titan Professional Resources
Oklahoma City, OK (In Person)
$57,200 Salary, Full-Time
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Job Description
Help Desk Titan Professional Resources Oklahoma City, OK Job Details Full-time $24 - $31 an hour 17 hours ago Benefits Health insurance 401(k) Paid time off Vision insurance Life insurance Qualifications iOS Computer hardware Remote access software Desktop administration CompTIA A+ Full Job Description We are seeking a motivated and customer-focused IT Help Desk Professional to join a growing technology team in a modern, collaborative office environment located in a vibrant downtown district. This is an onsite, client-facing role ideal for someone who is professional, technically curious, and thrives in a fast-paced support environment. Opportunities are open for both Level 1 and Level 2 candidates. Key Responsibilities Respond to help desk tickets promptly with a strong customer service mindset while meeting defined service level agreements (SLAs) Troubleshoot and resolve issues related to connectivity, access, MFA, applications, and endpoint devices Support device setup, imaging, configuration, lifecycle management, and user environments across multiple platforms Apply software updates, security patches, endpoint protection, and manage user access controls including account provisioning and deactivation Monitor for unusual or suspicious activity and escalate concerns appropriately Coordinate onboarding and offboarding processes, including provisioning equipment, access, and ensuring secure deactivation and asset recovery Maintain accurate documentation of tickets, troubleshooting steps, resolutions, and system configurations Identify recurring issues and recommend process improvements or preventative solutions Collaborate with internal teams, leadership, and external vendors, escalating complex technical issues as needed Assist with administration of systems and networks, including Microsoft 365, Active Directory, security protocols, and basic networking (IP addressing, VLANs, VPNs, remote access) Participate in projects such as system upgrades, device rollouts, network troubleshooting, and client migrations Qualifications Hands-on experience troubleshooting hardware, software, and peripheral devices Working knowledge of Microsoft 365 (including Teams and SharePoint) Familiarity with endpoint protection tools and multi-factor authentication Experience with ticketing systems Exposure to Windows, macOS, iOS, and/or Android environments Understanding of basic networking concepts (Wi-Fi troubleshooting, IP addressing, VPNs) Experience working across diverse technologies (well-rounded background preferred over highly specialized/siloed experience) Preferred (Not Required) Certifications CompTIA A+ CompTIA Network+ Google IT Support Professional Certificate Microsoft 365 or Windows support certifications #Ind1