Help Desk Support

Job Title

• IT Support Desk Pay range
• $15•$17/hr Seeking entry-level IT Help Desk / Support Analysts to support their internal corporate users.

This role is ideal for early-career candidates looking to build a foundation in IT support within a professional enterprise environment. The position is centered around phone-based troubleshooting and ticket resolution, supporting employees with technical issues and ensuring timely resolution through structured processes. Candidates will work primarily remotely, collaborating, occasional onsite support for infrastructure-related needs. This is a high-visibility, high-impact support role with the opportunity for full-time conversion based on performance. Day to Day in the role (responsibilities): Handle approximately 10 inbound support calls per day Manage and close approximately 10 tickets daily Provide consistent ticket updates Troubleshoot user issues related to systems, access, and connectivity Perform Active Directory tasks (password resets, user support) Assist with setup and troubleshooting Support remote users Assist with software deployment (SCCM) and endpoint support Troubleshoot VPN connectivity issues (FortiClient preferred) Occasionally provide onsite support for: WAP installations / upgrades Network switch support Server refreshes and major issues

Must Haves:

Bachelor's Degree in relevant major (IT, MIS, Computer Science, etc.) 0-2 years of experience (internships or entry-level IT roles acceptable) Basic knowledge of IT support / help desk functions Strong communication skills (especially phone support) Comfortable handling inbound calls and ticket volume Ability to follow structured processes and document work clearly

Plusses:

Familiarity with a ticketing system Experience with setup / troubleshooting Exposure to Intune / Conditional Access Experience with SCCM (software deployment) VPN troubleshooting experience (FortiClient) Previous customer-facing experience (call center, retail, hospitality) IT certifications (CompTIA A+, Network+, etc.) Campus IT help desk or internship experience The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually

• as applicable.