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IT Help Desk

Job

Collabera LLC

Oklahoma City, OK (In Person)

$34,320 Salary, Full-Time

Posted 2 days ago (Updated 1 day ago) • Actively hiring

Expires 6/21/2026

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Job Description

Pay Range:
$16/hr. $17/hr.
Job Requirement:
1-2 years of true help desk experience Comfortable with remote, phone-based support Experience in desktop/workstation support (AD, password resets, MFA, device troubleshooting) Familiar with ticketing systems and handling daily volume Day to Day in the role (responsibilities): Handle approximately 10 inbound support calls per day Manage and close approximately 10 tickets daily Provide consistent ticket updates in ServiceNow Troubleshoot user issues related to systems, access, and connectivity Perform Active Directory tasks (password resets, user support) Assist with MFA setup and troubleshooting Support remote users via teams Assist with software deployment (SCCM) and endpoint support Troubleshoot VPN connectivity issues (FortiClient preferred) Occasionally provide onsite support for: WAP installations / upgrades Network switch support Server refreshes and major issues

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