Service Desk Technician

Job Description Insight Global is seeking a dedicated Service Desk Technician to provide Tier 1 support. The successful candidate will be responsible for troubleshooting and networking with various hardware and software technologies/devices.

Key responsibilities include:

• Providing timely resolution of customer issues through active engagement with ticketing systems. Handling incoming calls from users and addressing their technical concerns.

Compensation:

18/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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Insight Global's Workforce Privacy Policy:

https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements Experience in IT support (tier 1) Experience with Office 365, Microsoft Teams, Windows 11 Experience with hardware- preferred Dell laptops. Experience with Ticketing Systems CompTIA Certifications