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Support Engineer - AS400
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RMS Computer Corporation
Oklahoma City, OK (In Person)
$135,200 Salary, Full-Time
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Job Description
Infrastructure Support Engineer -
Enterprise Storage & Legacy Systems Location:
Oklahoma City, OK (On-site)Department:
Managed Services / Infrastructure Position Summary Merge IT is seeking an experienced Infrastructure Support Engineer to provide on-site support for a Walgreens enterprise data center engagement. This role is responsible for the operations, maintenance, monitoring, and break/fix support of legacy and mission-critical platforms includingIBM AS/400
(IBM i), IBM storage, HPE 3PAR storage, and HPE NonStop systems. The ideal candidate brings deep hands-on expertise across heterogeneous infrastructure and thrives in a high-availability, enterprise production environment. Key Responsibilities- Provide L2/L3 support, administration, and break/fix services for
IBM AS/400
(IBM i / Power Systems) environments, including OS upgrades, PTFs, subsystem management, and job scheduling.- Administer and maintain IBM storage platforms (e.g., DS8000, FlashSystem/Storwize, SAN Volume Controller), including provisioning, replication, and capacity management.
- Manage and support
HPE 3PAR
/ Primera storage arrays, including LUN provisioning, zoning, remote copy, performance tuning, and firmware management.- Operate and support HPE NonStop (Tandem) systems, including Guardian/OSS environments, TACL, subsystem monitoring, and fault-tolerant configuration management.
- Monitor infrastructure health, respond to alerts, and resolve incidents within defined SLAs.
- Perform root cause analysis, document resolutions, and maintain runbooks and operational procedures.
- Coordinate with OEM vendors (IBM, HPE) for hardware failures, warranty, and escalations.
- Support patching, firmware updates, backup/recovery operations, and change management activities.
- Participate in an on-call rotation and provide after-hours support as required for the production environment. Required Qualifications
- 5+ years of enterprise infrastructure support experience in a production data center environment.
- Hands-on administration of
IBM AS/400
(IBM i) on Power Systems.- Experience with IBM enterprise storage platforms (DS8000, FlashSystem, Storwize, or SVC).
- Experience administering
HPE 3PAR
/ Primera storage arrays.- Working knowledge of HPE NonStop (Tandem) systems and the Guardian operating environment.
- Strong understanding of SAN concepts (fabric, zoning, multipathing, replication).
- Familiarity with ITIL-based incident, problem, and change management processes.
- Ability to work on-site in Oklahoma City and participate in on-call rotation. Preferred Qualifications
- Relevant certifications (IBM Certified System Administrator - i, HPE storage/NonStop certifications).
- Scripting experience (CL, shell, PowerShell) for automation.
- Experience supporting large retail or pharmacy enterprise environments.
- Experience working within an MSP or third-party managed services delivery model.