Help Desk Technician II

Help Desk Technician II Stillwater Medical's Information Technology department is looking for a new tech to join our amazing team! Key attributes for success in this position: People skills to provide exceptional customer service Patience, patience, patience Active listening skills Someone who can problem solve and think outside the box Adaptability and flexibility Why choose Stillwater Medical? Supportive work environment Excellent benefits Modern Healthcare's Best Places to Work - since 2012

Details:

Weekdays 8am-5pm Weekend or evening hours, only as needed On call rotation to begin after 6mos. On call approximately every 7 weeks.

JOB SUMMARY

The Desktop Support Technician II is responsible for delivering Tier II support, managing system imaging, hardware configuration, and advanced troubleshooting across Stillwater Medical. This role involves supporting both clinical and business workstations, maintaining technical documentation, and mentoring junior technicians.

QUALIFICATIONS

Associate s or Bachelor s degree in Information Technology or related field preferred Minimum 2 years of desktop or technical support experience Strong knowledge of Microsoft Windows OS, Office 365, Active Directory, and endpoint protection Familiarity with cabling, telecom tools, and clinical software (e.g., Meditech, PACS) Ability to manage multiple tasks in a fast-paced healthcare setting

PHYSICAL REQUIREMENTS

Visual and auditory acuity to support hardware and communicate effectively Ability to travel across campus and to affiliated locations Manual dexterity and ability to move IT equipment as needed