Job Description
Position:
Help Desk Technician Fuse3 Solutions is seeking a customer-focused Help Desk Technician to provide technical support and assistance to end users across a client's organization. This role serves as the first point of contact for IT-related issues and is responsible for troubleshooting hardware, software, network, and system problems while delivering exceptional customer service. The ideal candidate is a strong communicator with a passion for technology, problem-solving, and helping users resolve technical issues efficiently. Responsibilities Provide first-level technical support for hardware, software, network, and application issues. Respond to help desk tickets, phone calls, emails, and walk-up requests in a timely manner. Diagnose and resolve technical problems related to desktops, laptops, printers, mobile devices, and peripheral equipment. Install, configure, and maintain computer hardware and software. Create, manage, and update user accounts, passwords, and access permissions. Document support requests, resolutions, and system changes within the ticketing system. Escalate complex technical issues to higher-level IT support personnel when necessary. Assist with workstation deployments, upgrades, and equipment replacements. Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint. Maintain inventory of IT equipment and technology assets. Assist with onboarding and offboarding processes, including equipment setup and user provisioning. Educate users on technology best practices and security awareness. Qualifications Associate degree in Information Technology, Computer Science, or related field preferred. 1+ years of Help Desk, Technical Support, Desktop Support, or IT Support experience preferred. Working knowledge of Windows operating systems and Microsoft 365. Experience supporting desktop hardware, printers, mobile devices, and common business applications. Familiarity with Active Directory, user account administration, and ticketing systems is preferred. Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN connectivity. Strong troubleshooting and analytical skills. Excellent communication and customer service abilities. Ability to prioritize tasks and manage multiple support requests in a fast-paced environment. Experience with Active Directory and Azure Active Directory. Familiarity with Microsoft Intune, SharePoint, and Teams administration. Knowledge of cybersecurity best practices. CompTIA A+, Network+, or similar certifications are a plus. Experience with remote support tools and IT service management platforms. Physical Requirements Ability to lift and move computer equipment up to 25 pounds. Ability to work at a computer workstation for extended periods. Occasional travel between office locations may be required. The pay range for the Help Desk Technician is $42k-$55k/year based on experience. To see this and other jobs please visit: http://fuse3solutions.com/ #ind123 #tul
