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Help Desk/Desktop Support Analyst
Job
Robert Half
Tulsa, OK (In Person)
Full-Time
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Job Description
We are looking for a Help Desk/Desktop Support Analyst to deliver onsite and remote technical support for employees in a fast-paced manufacturing environment. This contract opportunity with permanent potential is ideal for someone who enjoys solving user issues, improving day-to-day system performance, and ensuring dependable technology operations. The role focuses on resolving escalated desktop, software, and connectivity problems while providing responsive service to end users.
Responsibilities:
- Deliver second-level technical assistance for Windows workstations, Microsoft 365 applications, and other commonly used business systems.
- Diagnose and resolve issues involving desktop computers, laptops, printers, and mobile devices to minimize user downtime.
- Administer user access and directory services by updating accounts, permissions, and policy settings within Active Directory.
- Investigate connectivity concerns affecting wired networks, wireless access, and related endpoint communication.
- Set up, configure, and maintain hardware and software to support reliable daily operations across the site.
- Route highly complex incidents to advanced support or infrastructure teams when additional expertise is required.
- Record troubleshooting steps, resolutions, and recurring issues within the ticketing system and internal knowledge resources.