Technical Support Specialist

PrideStaff is seeking a technically-minded Technical Support Specialist to join an established manufacturing company based in Bend, Oregon. We're looking for someone with mechanical/electrical aptitude who enjoys problem-solving, working with machines, and guiding customers through technical challenges. What You'll Do Provide remote technical support for our mechanical and electrical systems via phone, email, and diagnostics tools Troubleshoot and help resolve electrical, mechanical, and software issues Guide new users through setup, calibration, and best practices Use tools like

ERP, CRM, CAD/CAM

software, and our knowledge base to support customers Log support cases, track issues, and manage part/warranty orders Occasionally travel to customer sites for training, diagnostics, or repair (once trained) What We're Looking For Hands-on experience with mechanical or electrical systems — comfortable using multimeters, hand tools, and reading schematics or manuals Familiarity with basic electronics: switches, relays, sensors, motors, fuses, power supplies Ability to diagnose issues remotely and communicate clearly with customers Basic computer skills: Microsoft OS, email, ERP/CRM systems Positive, accountable, and team-oriented attitude Self-motivated with the ability to use your time effectively to learn on the job Qualifications Minimum 2 years troubleshooting or hands-on technical experience High school diploma or GED required; technical certificate or associate degree preferred Strong verbal and written communication Problem-solving mindset and great customer interaction skills

Pay:

From $25.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person