Technology Assistant

Technology Assistant Gresham, OR Job Details Full-time $26.25 - $27.04 an hour 8 hours ago Qualifications Website maintenance Google Workspace Network troubleshooting Phone communication Inventory management Learning technology Student information system Equipment troubleshooting Windows Printer (troubleshooting support) High school diploma or GED Computer hardware Task prioritization Hardware support Customer support ticket management Data entry APIs macOS LMS Cybersecurity Communication skills Entry level Time management

Full Job Description Position Title:

Technology Assistant Reports To:

IT Director Schedule:

Full-Time (40 hours/week)

Probationary Period:

60 days About the Role We are seeking a motivated and customer-focused Technology Assistant to join our team. This position is ideal for someone who enjoys helping others, solving technical problems, and working in a dynamic school environment. You'll be the first point of contact for technology support, helping staff and students stay connected and productive. What You'll Do Provide Tier 1 technical support (devices, software, LMS, SIS) Troubleshoot Chromebooks, Macs, printers, and classroom tech Manage user accounts (Google Workspace, LMS, SIS) Support computer labs and school events Assist with technology projects and system improvements What We're Looking For Strong problem-solving and communication skills Ability to learn quickly and adapt to new systems Organized and able to manage multiple tasks Passion for helping others Preferred Experience Experience in IT support or help desk Familiarity with Google Workspace Basic understanding of networks and operating systems Position Summary The Technology Assistant provides Tier 1 technical support to staff, students, and families, ensuring reliable access to technology systems and devices. This role supports daily IT operations, assists with system maintenance, and contributes to a positive and efficient learning environment. Key Responsibilities Tier 1 Technical Support Respond to help desk requests via email, phone, and ticketing system Troubleshoot hardware, software, network, and AV issues Support LMS, SIS, and classroom technology Device & Hardware Support Configure, maintain, and repair devices (Chromebooks, Windows, Mac, printers, projectors, TVs) Coordinate vendor repairs (e.g., Apple repairs) Support inventory and device deployment Account & Google Workspace Management Create, modify, and deactivate user accounts (Google, LMS, SIS, etc.) Manage groups, permissions, and basic domain configurations

LMS & SIS

Support Assist staff and students with platform access and functionality Troubleshoot LTI integrations and basic API/data issues Support data entry, imports, and exports Labs & Events Support Set up and support computer labs for testing and events Provide on-site support for school events (testing, assemblies, etc.) Website & General Support Assist website manager with updates and troubleshooting Respond to website-related tech requests Project Support Assist Systems Manager and IT Director with implementation of new systems and tools Qualifications High School Diploma or equivalent required 1+ year of relevant technology support experience preferred Strong customer service and communication skills Ability to troubleshoot and learn new systems quickly Technical Skills Familiarity with Windows, MacOS, ChromeOS Experience with Google Workspace Basic understanding of: Networking Databases Cybersecurity concepts Core Competencies Customer-first mindset Strong organization and time management Ability to prioritize and multitask Attention to detail