Systems Support Technician

Job Listing ID:

4466810

Job Title:

Systems Support Technician Application Deadline:

Open Until Filled

Job Location:

Klamath Falls

Date Posted:

04/03/2026

Hours Worked Per Week:

40

Shift:

Day Shift Duration of Job:

Full Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

Required:

• Associate's degree or equivalent training and experience
• Proven Customer Service Experience
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Function well in a high-paced and at times stressful environment
• Proficient with Microsoft Office Suite or related software
• General knowledge of operating systems-Windows 11, Windows Server 2022 and Linux
• Working knowledge of PC hardware and components including processors, motherboards, memory and hard drives
• Basic understanding of computers, printers, scanners, projectors and other devices or peripherals

Summary:

A Systems Support Technician, is first level support for all employee computer hardware and software needs; collaboratively solving problems and delivering solutions across multiple software systems and devices along with performing daily routines and maintenance as an integral part of the Systems Support team. A System Support Technician contributes to projects and documentation efforts to effectively deploy dynamic changes in technology.

Duties Include:

• Ensure responsive and effective support for staff by identifying and resolving issues related to technology
• Provide first level technical support to staff for hardware, software, and system related issues through multiple channels including phone calls, tickets, instant messaging and email
• Document all technical issues, resolutions, and support activities within the ticketing system
• Assist employees with core banking system access, password resets, and user account management
• Escalate complex technical issues beyond first level to staff when necessary
• Remain current on systems, processes, and procedural updates
• Think creatively and propose ways to improve the delivery of System Support Services
• Engage in continuous learning to develop the knowledge and skills to progress to a level 2 System Support Technician in a timely manner

Job Classification:

Computer User Support Specialists Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

$21.00 to $33.00 per Hour Depending on Experience Job Requirements

Experience Required:

 None

Education Required:

Associates

Minimum Age:

N/A Gender:

N/A