Enterprise Support Engineer

Job Listing ID:

4475277

Job Title:

Enterprise Support Engineer Application Deadline:

07/16/2026

Job Location:

Lake Oswego

Date Posted:

04/18/2026

Hours Worked Per Week:

40

Shift:

Day Shift Duration of Job:

Full Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

What You Will Do The Enterprise Support Engineer will support strategic, Premium Vista ERP customers by resolving post-implementation product issues, providing proactive database and systems stability and performance guidance, custom telemetry dashboard development and QA, managing support tickets, developing troubleshooting automation and AI tools, and collaborating with various teams to ensure a seamless customer experience with Trimble Products. We seek a highly motivated, customer-focused individual to join our Trimble CMS team. This role provides exceptional technical support and personalized assistance to enterprise-level customers. The ideal candidate will excel in delivering high customer satisfaction through prompt, knowledgeable, and consistent support.

Dedicated Technical Support:

Act as the primary contact for enterprise customers, troubleshooting needs, and resolving cloud issues. Efficiently troubleshoot and resolve technical issues. Ensure integrations between Trimble products and third-party applications are enabled by using Microsoft Azure integration technologies. Guide best practices for database and system customizations and operational support to enhance software effectiveness. Coordinate with counterparts on the customer's core team, including cloud engineering and solutions architecture, to ensure the customer receives a cohesive message and holistic support view.

Guidance and Recommendations:

Offer personalized advice and strategic recommendations based on customers' applications and use cases. Analyze customer environments and the current solution set to proactively notify customers when new release features or capabilities are forthcoming that may impact their business, providing early awareness to assist customer planning. Collaborate with customers to understand their business objectives and align software solutions accordingly. Use web development tools and languages to set up detailed performance and system stability telemetry dashboards for customer and internal Trimble consumption.

Fast Response Times:

Manage dedicated support cases outside usual queues, ensuring minimal wait times and immediate attention. Proactively follow up on open issues to ensure timely resolution and customer satisfaction. Respond to customer critical support issues within defined SLAs.

Continuity of Support:

Build strong customer relationships by understanding their needs, customizations, and workflows. Document customer interactions, issues, and solutions for seamless continuity. Collaborate with product and cloud engineering to advocate for customer issues, track progress of issues through the development lifecycle, and provide customers with accurate and timely updates on the status of those issues. Skills & Experience You Will Bring 5+ years of experience in technical support, customer success, or a similar role in enterprise software... For full info follow application link. It is Trimble's policy that candidates are entitled to equal employment opportunities without regard to race, color, religion, sex, national origin, age, marital or veteran status, sexual orientation or the presence of a medical condition or disability.

Job Classification:

Network and Computer Systems Administrators Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

$91,100.00 to $125,200.00 per Year Depending on Experience Job Requirements

Experience Required:

 At least 5 years

Education Required:

High School Diploma/GED

Minimum Age:

N/A Gender:

N/A