Technical Support Specialist

Job

R. Watson & Associates, Inc.

Medford, OR (In Person)

Full-Time

Posted 1 day ago (Updated 6 hours ago) • Actively hiring

Expires 6/27/2026

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Job Description

We are looking for a detail-oriented and customer-focused Technical Support Specialist to join our team supporting custom software. You will work closely with our lead support technician to deliver high-quality technical support, testing, and client training.

Key Responsibilities:

Troubleshoot and resolve hardware and software issues across remote client environments Perform software testing, identify bugs, and clearly document issues for the development team Train and support clients on software features via phone, email, chat, and screen-sharing Use advanced Excel functions and Outlook workflows to improve efficiency and reporting Write basic SQL queries to retrieve and analyze data from internal databases Manage multiple high-priority support tickets and tasks while maintaining excellent service quality

Requirements:

Strong problem-solving skills and ability to diagnose technical issues Experience with software testing and bug documentation Excellent verbal and written communication skills (client-facing) Proficiency with Microsoft Excel (advanced functions, formulas, pivot tables) and Outlook Basic understanding of SQL Ability to work independently and handle multiple priorities in a fast-paced environment Helpful (but not required): Knowledge of MySQL, Amazon Web Services (AWS), Visual Studio, browser Dev Tools, Git, or Azure DevOps This is a great opportunity for someone who enjoys both technical troubleshooting and helping people. You'll play a key role in keeping our clients happy and our software running smoothly. If you're technically capable, customer-service minded, and enjoy variety in your workday, we'd love to hear from you!

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Ability to

Relocate:

Medford, OR 97501: Relocate before starting work (Required)

Work Location:

In person