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Customer Support Manager
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Timmco Insurance
Portland, OR (In Person)
$58,655 Salary, Full-Time
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Job Description
Customer Support Manager Timmco Insurance Portland, OR Job Details Part-time | Full-time $53,218.96 - $64,091.66 a year 23 hours ago Benefits Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Vision insurance Life insurance Qualifications Live chat Multilingual English Team development Customer support Full Job Description Overview We are seeking an energetic and motivated Customer Support Manager to lead and inspire our customer service team. In this pivotal role, you will oversee daily operations, ensure exceptional customer experiences, and drive continuous improvement across support channels. Your leadership will foster a positive, solution-oriented environment where team members thrive and customers feel valued. This is a paid position that offers the opportunity to shape customer engagement strategies while developing your management expertise. Responsibilities Lead, motivate, and supervise a diverse customer support team to deliver outstanding service across multiple channels, including phone, email, and chat. Develop and implement effective customer service policies, procedures, and standards to enhance overall satisfaction. Coordinate project management initiatives aimed at streamlining workflows and improving response times. Analyze customer feedback and support metrics to identify trends, root causes, and opportunities for process optimization. Manage multilingual support operations by ensuring language-specific teams are well-trained and equipped to meet global customer needs. Foster strong communication within the team and with other departments to resolve complex issues efficiently. Negotiate solutions with customers when necessary, balancing company policies with client satisfaction goals. Provide regular coaching, training, and supervising experience to cultivate a high-performing support environment. Experience Proven leadership experience in customer service or support management roles with a track record of supervising teams effectively. Strong project management skills with the ability to coordinate multiple initiatives simultaneously. Excellent communication skills in English; multilingual abilities are highly desirable for supporting diverse customer bases. Demonstrated analysis skills for interpreting support data and implementing improvements. Experience in negotiation and sales techniques to upsell or promote additional services when appropriate. Background in managing customer service platforms, CRM systems, or ticketing tools is preferred. Prior experience in a fast-paced environment requiring adaptability, problem-solving, and proactive decision-making. Join us as a Customer Support Manager and become a vital part of a vibrant team dedicated to delivering exceptional service worldwide!