Help Desk Associate

Help Desk Associate Our client is seeking a customer-focused Help Desk Associate to provide frontline technical support within a collaborative, service-oriented technology team. This contract-to-hire opportunity is ideal for an IT professional who enjoys solving a wide variety of end-user issues, thrives in a fast-paced environment, and takes pride in delivering responsive, high-quality support. The ideal candidate brings experience supporting Microsoft environments, managing support requests through a ticketing system, and communicating effectively with users at all levels of the organization. This role is on-site in Portland, Oregon. Help Desk Associate Responsibilities Serve as the primary point of contact for incoming technology support requests, triaging, prioritizing, and resolving issues through the organization's ticketing system. Provide Tier 1 and Tier 2 support for Windows-based environments, troubleshooting issues ranging from password resets and account access to hardware break/fix incidents and application support. Deliver hands-on and remote support for desktop and laptop users, ensuring timely resolution of technical issues and minimizing disruption to business operations. Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint, with a strong end-user service focus. Configure, deploy, image, reprovision, and troubleshoot endpoint devices while assisting with onboarding and lifecycle management activities. Assist with administration and support of cloud-based identity and endpoint management technologies, including user access and device-related issues. Troubleshoot printer-related concerns, including driver installations, queue management, connectivity issues, and end-user support. Document ticket resolutions, technical procedures, and knowledge base articles to promote consistency and knowledge sharing. Escalate complex incidents appropriately and collaborate with internal technology staff and external partners to resolve infrastructure-related issues. Contribute to technology initiatives, process improvements, and ongoing efforts to enhance the overall support experience. Help Desk Associate Qualifications Minimum of 2 years of professional experience providing IT help desk, desktop support, or technical support within a business environment. Strong hands-on experience supporting Windows desktops and laptops in an enterprise Microsoft environment. Demonstrated ability to troubleshoot a broad range of end-user issues, from basic account and password support to more advanced hardware and software break/fix scenarios. Experience utilizing a ticketing system to manage incidents, service requests, documentation, and escalations, such as Resolve, Jira, or similar platforms. Working knowledge of Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint. Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users and leadership teams. Strong customer-service orientation with a professional, approachable, and polished demeanor. Ability to prioritize competing requests, exercise sound judgment, and remain effective in an environment with shifting priorities and frequent interruptions. Proven ability to work both independently and collaboratively within a small, team-oriented support environment. Demonstrated discretion and professionalism when handling sensitive organizational information. Preferred Experience supporting macOS devices in addition to Windows environments. Familiarity with Microsoft Intune, Entra ID, and modern endpoint management practices. Experience supporting networking technologies and troubleshooting connectivity issues within enterprise environments. Exposure to cloud-based print management solutions and enterprise printer administration. Experience supporting collaboration platforms, cloud telephony solutions, or enterprise CRM applications. Prior experience supporting users within professional services, financial services, or other regulated industries. Relevant certifications such as CompTIA A+, Network+, Microsoft certifications, or other industry-recognized technical credentials.

Compensation:

$45-$48/hr. (DOE) VanderHouwen Contractors Enjoy Exceptional Benefit Perks! As an eligible contract employee with VanderHouwen, you'll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future. Meet VanderHouwen What kind of recruiter do you see yourself working with? One who prioritizes your best interest, no matter what? VanderHouwen does, and we're in it for the long game! Our recruiters focus on YOU, building meaningful, long-term relationships while developing a deep understanding of companies' staffing needs and workplace cultures. This approach helps us find an ideal job match that aligns with your unique career aspirations and goals. VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career! VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.