Technical Support Analyst Vigor Industrial LLC
- 3.3 Portland, OR Job Details Full-time $55,000
- $64,000 a year 4 hours ago Benefits AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Employee assistance program Vision insurance Qualifications Desktop (troubleshooting support) Full Job Description Description Who We Are Founded in 1995, Vigor Marine Group is an established, innovative and integrated partner with a national footprint in the marine maintenance and modernization, marine fabrication and marine services.
Evolving over decades from a collection of the best-in-class companies with unique and complementary capabilities on the East and West coasts, our spirit of innovation and legacy of performance make Vigor Marine Group a preferred, full-service prime contractor in the defense and maritime sectors. Today we offer advanced services and complete solutions for the U.S. Navy, U.S. Army, Military Sealift Command, state ferry systems, the cruise industry, the commercial fishing industry and more. With four shipyards for maintenance and modernization and one for fabrication, including the largest floating dry dock in the western hemisphere, our more than 2,500 dedicated employees across four states
- from the Pacific Northwest to San Diego to Norfolk
- personify the values of our company. Vigor Marine Group takes pride in being the employer of choice for our employees, who in turn take great pride in their contributions to the communities where they live and work, and to their nation
- through their living wage jobs supporting their local economies, and through the word-class maritime and industrial services they provide to further our defense readiness and national security.
PAY RANGE
$55,000
POSITION SUMMARY:
Investigates and resolves software and hardware problems of computer users across the organization via remote and deskside support.
ESSENTIAL FUNCTIONS AND MAJOR RESPONSIBILITIES
(This list is not intended to detail all aspects of the assigned work but is representative of the job's overall responsibilities.) Serve as a Technical Support Technician, providing tier 1-2 one-on-one technical support to users at all levels of the organization. Provide resolutions for issues received via the Service Desk ticketing system, email, telephone calls and walk-ups. Quickly identify and escalate situations requiring urgent attention. When necessary, track, route and redirect issues to correct resources using a warm handoff. Support enterprise software uplifts. Participate in weekend and holiday on-call rotation. Representative tasks include, but are not limited to: Remote and deskside troubleshooting of software issues. Must be able to support Office 2016 and Microsoft Office 365 suite, Windows 11, and many other Windows applications, including engineering software (AutoCAD, etc.). Must also support Macs running Office, Mail, and other applications. Basic Microsoft Office 365 User Support and Add, Moves and Changes in the Office 365 Tenant and Microsoft ActiveDirectory. Configuring and advanced troubleshooting of workstations, laptops, printers, network equipment and wireless devices, including mobile devices like iPhones and iPads. Imaging computers and troubleshooting imaging issues using Imaging Systems. Workstation deployments and recoveries. Maintaining hardware and software records using Lansweeper. Documenting all work done from initial request through request completion in our Service Desk ticketing system. Contributing to IT Knowledge Base with articles documenting processes and solutions. Other tasks as requested.
JOB SCOPE
This position works within established parameters to provide support to customers across the organization.
SUPERVISORY RESPONSIBILITY
None
INTERPERSONAL CONTACTS
Daily interaction with employees at all levels of the organization via telephone, email, or in-person visits to respond to Help Desk requests. Weekly or monthly interaction with suppliers and consulting partners to support projects and other Help Desk requests.
KNOWLEDGE SKILLS AND ABILITIES
At least two years of experience providing hands-on technical support to end users in an enterprise environment. Must demonstrate initiative, strong ownership of issues and high performance. Solid knowledge of Microsoft Office 2016, Microsoft Office 365, Windows 11, antivirus applications, computer imaging, videoconferencing equipment, printers, and remote access tools. Understanding of the Microsoft Office 365 Tenants and Microsoft 365 Cloud Services Understanding of DHCP, DNS, and Active Directory as it relates to user desktop issues and troubleshooting. Understanding of TCP/IP networking protocol to do preliminary network troubleshooting. Strong interpersonal, critical thinking and time management skills. Excellent listening and communication skills, with the ability to maintain a calm, non-alarmist demeanor when troubleshooting. Ability to manage and prioritize technical support requests, adhere to and enforce documented processes and procedures, and work collaboratively with others. Comfortable sharing information and training others. Able to work effectively in a high volume, fast paced industrial environment.
EDUCATION AND/OR EXPERIENCE
Two (2) year associate degree in Computer Information Systems or similar degree program is preferred but not required. 2+ years' experience in a desktop support role working in a multi-platform enterprise environment with Windows as primary platform.
CERTIFICATES, LICENSES AND REGISTRATIONS
A+, Network+, Microsoft certifications, and ITIL certification preferred, but not required.
PHYSICAL DEMANDS
Work is conducted in a dynamic, fast-paced office setting with moderate to loud noise levels from production activity in the shipyard. May be required to be in production areas in yard. Must be able to walk to and from job sites. Must be able to frequently climb inclined stairways. May be required to work more than 8-hour shifts and weekend work. Bending, twisting and crouching may be required when installing hardware. Must be able to frequently bend, squat, crawl and twist. Good finger, hand and wrist dexterity required for extensive computer operations. Must have good hand-eye coordination. Extended time sitting in front of a computer terminal. May be required to lift up to 25 pounds. Local travel and out-of-town travel (including air travel) up to 5% of the time with notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
While in production areas, will be exposed to all weather conditions, noise, dusts and odors. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
CITIZENSHIP
Pursuant to a government contract, this specific position requires US citizenship. Vigor Industrial LLC and its wholly owned subsidiaries are drug, smoke and vape-free workplaces. Prospective employees must pass a drug and alcohol test and background check as pre-employment screening. Vigor Values Vigor expects all employees to enhance the atmosphere in which they work by living the Vigor Values every day.
Truth:
We seek the truth, and we speak the truth
Responsibility:
We act on what we know is right
Evolution :
We seek mastery, and adapt to a changing world
Love:
We care about the people we work with, and the world we live in At Vigor we offer a generous benefits package that includes: Medical RX Dental Vision Life
AD&D LTD STD EAP
Discretionary bonus Tuition Reimbursement FSA (Medical, Childcare, Transportation) 10 paid holidays PTO 401(k) Vigor and its wholly owned subsidiaries are committed to inclusion and diversity by providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veterans, age, genetics, the presence of a physical or mental condition or disability that can be reasonably accommodated, or any other protected class under relevant laws in the locations we operate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and can be requested with Vigor's Human Resources Department. In addition to federal law requirements, Vigor complies with applicable state and local laws governing nondiscrimination and non-retaliation in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, benefits, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
