IT Support Technician - I

IT Support Technician I (Tech 1) Job Overview Peak IT is looking for a reliable and customer-focused Tech 1 Support Technician to join our growing team. This position is ideal for someone who enjoys technology, problem-solving, and helping others in a fast-paced environment. The Tech 1 role provides first-level IT support for end users, including troubleshooting hardware, software, Microsoft 365, printers, and basic network issues. Responsibilities Provide basic technical support to users remotely and onsite Troubleshoot computers, printers, email, and connectivity issues Set up workstations, user accounts, and equipment Document and manage support tickets Escalate advanced issues to senior technicians Deliver professional and friendly customer service Qualifications Basic knowledge of Windows and Microsoft 365 Strong communication and customer service skills Ability to multitask and stay organized Willingness to learn and grow in IT Prior IT or customer service experience preferred Preferred (Not Required) CompTIA A+ certification Experience with ticketing systems or remote support tools Familiarity with networking concept Familiarity with AutoTask Benefits Opportunities for growth and training Team-oriented environment Hands-on experience with multiple technologies

Pay:

DOE Schedule:

Full-time Location:

Roseburg, OR To apply, please send your resume and a brief introduction.

Pay:

$20.00 - $25.00 per hour

Benefits:

Paid time off

Work Location:

In person