Software Product Support Engineer

Job Listing ID:

4449735

Job Title:

Software Product Support Engineer Application Deadline:

06/07/2026

Job Location:

Tualatin

Date Posted:

03/10/2026

Hours Worked Per Week:

40

Shift:

Day Shift Duration of Job:

Full Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

The group you'll be a part of In the Global Products Group, we are dedicated to excellence in the design and engineering ofLam's etch and deposition products. We drive innovation to ensure our cutting-edge solutionsare helping to solve the biggest challenges in the semiconductor industry. The impact you'll make As a Software Engineer at Lam, you will be at the forefront of innovation by designing, developing, and troubleshooting, and debugging software programs. Your role is pivotal in developing software tools that support design, infrastructure, and technology platforms. Your expertise will determine hardware compatibility and influence design, ensuring seamless integration between software and hardware. In this role, you'll make an impact across Lam's entire product portfolio of equipment working within our centralized software engineering team, collaborating with some of the brightest minds in the industry. What you'll do Provide software support for Lam's Etch/Deposition tools and associated software applications for field deployment to multiple customers. Act as interface between regional support and SW Engineering for customer escalation management that include Spec Reviews, Software solution deliverables and upgrades. Support activities that include software installation, troubleshooting/debugging software issues, creating technical documentation, and conducting training sessions for customers/support engineers. Extend support activities by physically participating in Fremont labs to evaluate the Concept and Feasibility or Alpha form fit and function of software/hardware on Lam's equipment and pilot equipment manufacturing. Troubleshooting includes understanding the problem statement, analyzing logs, reviewing/understanding software code to identify the root cause of the issue, and working with cross-functional teams to ensure the successful closure of requests. Interact with cross-functional teams to have ready access to software, process, electrical, mechanical, and product safety engineers for effective escalation management. Technical documentation activities include capturing data for software installation, enabling configuration, maintenance activities, and creating technical training content. Project management activities include driving software quality improvement projects by collaborating with cross-functional teams across regions. This requires effective planning, periodic follow-up, maintaining status reports, providing technical input, creating/delivering presentations, and stakeholder management. Participate in multiple technical reviews such as Concept and Feasibility, Alpha & Beta Readiness meetings, Customer Escalation review, and Critical Design Review meetings. Adhere to Lam's culture and core values. Other activities include software qualification assurance and continuous integrated software testing and development practices and methods, using standard software development program management processes. Travel up to 20% of the time may be expected for support activities. Who we're looking for

Minimum Qualifications:

Master's degree in Computer Science or equivalent with a minimum of 6... For full info follow application link.

Job Classification:

Software Developers Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

Depending on Experience Job Requirements

Experience Required:

 At least 6 years

Education Required:

Bachelors

Minimum Age:

N/A Gender:

N/A