Application Support Engineer

Application Support Engineer Robert Half - 3.9 Alburtis, PA Job Details Temp-to-hire | Contract 22 hours ago Benefits Disability insurance Dental insurance 401(k) Vision insurance Qualifications Non-technical user support Regression testing implementation Knowledge management Customer communication Bachelor's degree in information technology IT user and group management Data permissions Enterprise software Incident management software Vendor coordination Warehouse management system Mid-level Incident Escalation User training (technical support) Trend analysis 3 years Manufacturing facility Production systems Bachelor's degree Change management for system development Release management Incident management operations support SaaS platforms Customer support ticket management Resolving technical support tickets Vendor relationship management Customer service knowledge base SaaS (as product category for technical sales engineers) Customer issue escalation Problem management Full Job Description We are looking for an Application Support Engineer to join our team in Pennsylvania on a contract basis with the potential for a permanent position. In this role, you will provide hands-on support for business-critical SaaS and enterprise applications, helping users resolve issues, maintain access, and keep systems running smoothly. This position offers the opportunity to work closely with business teams, IT partners, and external vendors to improve application performance and support day-to-day operations.

Responsibilities:

Deliver front-line and intermediate support for a portfolio of SaaS and enterprise applications, responding to incidents and service requests in a timely manner. Investigate application issues, determine underlying causes, and drive resolution while meeting established service expectations. Route complex technical problems to appropriate internal specialists or software providers and oversee progress through final closure. Process user requests related to application access, permissions, configuration changes, onboarding, offboarding, and role updates. Guide end users on system functionality, recommended workflows, and effective use of supported applications. Coordinate with software vendors on support tickets, product updates, patches, and release-related activities. Conduct impact reviews, assist with regression testing, and confirm application performance after system updates or releases. Create and maintain support documentation, knowledge resources, and operational procedures to strengthen service consistency. Contribute to change management activities, issue trend analysis, and initiatives aimed at improving stability and reducing recurring incidents. 3-5 years of experience supporting SaaS-based and enterprise business applications. Background working in a distribution or manufacturing environment. Hands-on experience with application support, incident management, problem management, and change management practices. Familiarity with third-party software vendors, support portals, and case management processes. Working knowledge of WMS systems or WMS applications and related business workflows. Strong troubleshooting, communication, and user support skills across technical and functional issues. Bachelor's degree in Information Technology, Supply Chain Management, or a related discipline preferred; equivalent experience will also be considered. Technology Doesn't Change the World, People Do. ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use and Privacy Notice .