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Technical Support Analyst
Job
Robert Half
Allentown, PA (In Person)
Full-Time
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Job Description
Description We are looking for an experienced Technical Support Analyst to provide dependable IT and business support for end users. This position is a Long-term Contract opportunity suited for someone who can balance hands-on troubleshooting with strong organization, clear communication, and service-focused problem solving. The role will support daily technology operations, assist with hardware and software issues, and help maintain efficient procedures that keep business functions running smoothly.
Responsibilities:
- Deliver day-to-day technical assistance for desktops, laptops, operating systems, printers, phones, and other end-user technology.
- Investigate reported issues, identify root causes, and resolve incidents quickly while keeping users informed throughout the support process.
- Coordinate device setup, deployment, replacement, and recovery activities to ensure staff have properly functioning equipment.
- Maintain accurate records related to service requests, asset inventory, and support actions in alignment with internal procedures.
- Support Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint, by helping users address functional and access-related problems.
- Organize and prioritize incoming tickets, schedule support activities effectively, and manage competing requests with a high level of professionalism.
- Contribute to IT operations by following established policies, promoting best practices, and escalating complex problems when necessary.
- Partner with internal teams to support voice services, service desk functions, and general computer hardware performance across the environment. Requirements
- Demonstrated experience providing technical support for end-user hardware, PC operating systems, and common business software.
- Strong working knowledge of Microsoft Excel, Word, Outlook, and PowerPoint in a detail-oriented support environment.
- Ability to troubleshoot technical issues involving printers, phones, desktops, laptops, and related peripherals.
- Effective verbal and written communication skills with the ability to explain technical information clearly to non-technical users.
- Experience managing service requests, coordinating support tasks, and maintaining organized documentation or asset records.
- Understanding of IT operations, support procedures, and policy-driven service delivery.
- Proven ability to prioritize workload, conduct basic research, and resolve issues efficiently in a fast-paced setting.