Tier 1 Service Desk Analyst - 26-04062

Tier 1 Service Desk Analyst - 26-04062 NavitasPartners - 4.0 Allentown, PA Job Details Contract 4 days ago Qualifications Incident management Phone communication Mid-level Computer hardware Hardware support Customer support ticket management ServiceNow 1 year Escalation handling Communication skills Client interaction via phone calls

Full Job Description Job Title:

Tier 1

Service Desk Analyst Location:

Harrisburg, PA Job Type:

Contract Job Overview "Navitas Partners, LLC" is seeking a Tier 1 Service Desk Analyst to provide IT support via phone and email to internal users and external stakeholders. This role begins with onsite in Harrisburg, PA. The ideal candidate will have a strong customer service mindset, basic technical troubleshooting skills, and experience working in a help desk or service desk environment. Key Responsibilities Provide technical assistance and support for hardware, software, and system-related issues Serve as the first point of contact for end users and resolve Level 1 support issues Escalate complex technical issues to appropriate teams when necessary Ensure adherence to service level agreements (SLAs) and quality standards Log, track, and manage all incidents and requests in the ticketing system (ServiceNow or similar) Monitor and respond promptly to incoming calls and emails through call center tools Collaborate with team members to troubleshoot and resolve user issues Guide users through diagnostic procedures and technical solutions Contribute to updates of knowledge base articles, training materials, and support documentation Required Qualifications 1-3 years of experience in a Help Desk or Service Desk role Strong communication and customer service skills Ability to work effectively in a team-oriented environment Preferred Qualifications Experience in a similar service desk environment Familiarity with ServiceNow or comparable ticketing systems For more details reach at

About Navitas Partners, LLC:

It is a certified WBENC and one of the fastest-growing Technical / IT staffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.