College Applications & Field Support Analyst

College Applications & Field Support Analyst St. Luke's University Health Network - 3.7 Bethlehem, PA Job Details Full-time 1 day ago Qualifications Computer operation Computer Science Wireless networking Associate's degree in computer science Equipment troubleshooting Mid-level Windows System maintenance Computer hardware Hardware support Typing Productivity software Simulation systems Associate's degree Bachelor's degree in computer science Information Technology Full Job Description St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. This position will be based at the College of Health Sciences and will provide primary Desktop, Device and Applications support for this location. Experience in applications and desktop support in a college setting is heavily preferred. The College Applications and Field Support Analyst maintains and supports information technology users and hardware in the College of Health Sciences. Responsible for the operation and maintenance of computer-assisted simulation technology.

JOB DUTIES AND RESPONSIBILITIES

Provides first-level troubleshooting support for PC hardware failures for College administrators, faculty, staff and students. Provides first-level support for network simulation technology. Provides first-level support for wireless networking. Maintains working knowledge of standard software for the PC's in the College, especially Microsoft Windows and Office and working knowledge of computerized patient models in the simulation lab. Instructs PC users in equipment and program functions. Communicates with vendor(s) through Information Services, as directed. Develops long range plan for computer services including hardware/software for the College. Collaborates on implementation of the approved plan for computer services for the College including faculty, staff, and students.

PHYSICAL AND SENSORY REQUIREMENTS

Sitting for up to seven hours per day, three hours at a time. Continuous use of fingers and hands for typing. Requires hand and finger dexterity to use computer equipment. Occasional kneeling, bending, stooping, lifting of objects weighing up to 60 lbs., and pushing object weighing up to 80 lbs. Hearing as it relates to normal conversation. Seeing as it relates to general vision, near and far vision, peripheral vision and depth perception.

EDUCATION

A computer science or electronic technology major in Bachelor or Associate degree program.

TRAINING AND EXPERIENCE

Experience in solving hardware problems and/or previous computer operations experience. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer.